Experience Inc. Jobs

Description

Introduction

We are seeking a(an) Division Vice President Patient Experience with MountainStar Healthcare to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

MountainStar Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Division Vice President Patient Experience for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary and Qualifications

As the Division Vice President of Patient Experience you will be responsible for the effective and efficient deployment of patient experience standards, processes, and initiatives. You will play an important role in the mentorship and development of our clinical staff. In this critical role

• You will develop division strategic plan for advancing patient experience that aligns with the enterprise framework.

• You will provide feedback to corporate shared service on division-based patient experience needs (e.g., specific training modules).

• You will shape corporate strategy by providing data-driven feedback on needed interventions or workshops.

• You will be responsible for the implementation and sustainability of patient satisfaction initiatives to improve patient experience across the division in alignment with the strategic and operational objectives of the division and the Chief Patient Experience Officer.

• You will utilize evidenced based practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Peer Interviewing, etc.

• You will coordinate or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties

• You will engage with individual facilities to identify unique concerns and assist with development of action plans.

• You will provide support and direction with regards to obtaining favorable CAHPS results.

• You will monitor and evaluate reports consistently, trouble shoot areas of concerns; implement corrective action as needed.

• You will evaluate the effectiveness of training courses, workshops, or other developmental interventions designed to address training needs of individuals or groups of employees.

This position is incentive eligible.

What qualifications you will need:

• Master's Degree Nursing required.

• Doctorate's degree Nursing, education, or a related field preferred.

• 7+ years of experience in Nursing.

• 7+ years of management experience.

• Lean experience or Six Sigma certifications preferred.

HCA’s Mountain Division (https://careers.hcahealthcare.com/pages/mountain-division) offers careers within 11 respected and integrated hospitals within Utah, Idaho and Alaska. While each site is unique in location, size, and community, all Mountain Division facilities share commonalities of compassion, patient-focused, quality care and collaborative teamwork. We know that together, we’re greater. We know that what makes us better makes our patients better. That’s why our facilities consistently receive national recognition for top quality and exceptional safety.

HCA’s Mountain Division hospitals are part of HCA Healthcare - a network of more than 300 affiliate hospitals, outpatient centers and business offices across the country – offering employees the opportunity for travel and relocation. HCA facilities are all about caring for people, and that care extends to patients, families and employees.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.