Job Information
SNOWFLAKE Consulting Manager, Service Delivery Management in SALT LAKE CITY, Utah
Build the future of the AI Data Cloud. Join the Snowflake team.
This role is remote and can be based anywhere in the United States.
AS A PROFESSIONAL SERVICES CONSULTING MANAGER, SERVICES DELIVERY MANAGEMENT AT SNOWFLAKE, YOU WILL:
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Lead and develop a team of Services Delivery Managers (SDMs) who serve as our Snowflake implementation, optimization and delivery experts
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Provide operational, tactical and strategic delivery leadership portfolio of projects to deliver customer commitments on time and on budgetSupervise and direct the operational, tactical, and strategic facets of a project portfolio, guaranteeing the prompt and budget-conscious fulfillment of client obligations.
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Working closely with SDMs, proactively identify and effectively address projects risks in a timely manner
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Demonstrate sense of ownership and accountability and contribute to the team culture
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Be a champion of continuous improvement in identifying improvement items through formal lessons learned process to constantly improve delivery processes, team capabilities and program/project management proficiencies to consistently raise the bar on customer delivery outcomes
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Mentor and manage a team of Snowflake SDMs, helping them to develop their expertise and grow their careers
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Lead recruiting and onboarding efforts for Services Delivery Managers
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Be a project and program management expert on all aspects of the Snowflake implementation and variety of project and services types
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Provide delivery quality oversight and guidance for Snowflake engagements by ensuring adherence to delivery best practices
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Work with Professional Services Practice Teams and Sales Account Teams to support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
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Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
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Develop processes to improve our services delivery and maintain level of excellence
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Provide guidance on how to resolve customer-specific project challenges, own escalations and high profile situations
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Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing
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Present our services delivery capabilities to internal teams, external partners, and customers
OUR IDEAL CANDIDATE WILL HAVE:
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A BS/BA degree in project management, computer science, engineering, mathematics, related fields, or equivalent practical experience
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10+ years of experience working with customers in a post-sales delivery role, focused on delivering professional services - i.e., scoping large projects, developing delivery estimates and proposals, executing project plans, and presenting to both project management and executive audiences
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Stellar consulting skills including ability to map business requirements to technical solutions, problem solving skills, proactivity, etc and needs to be passionate about developing these skills in others
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5+ years of direct experience in people management, coaching, mentoring, and developing teams
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Extensive hands-on expertise with project management methodologies (e.g. Agile, Waterfall, etc.), project management certification a big plus (e.g. PMP, Agile, Scrum)
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Experience leading and managing projects including databases, data warehouses, and data processing, including large-scale database... For full info follow application link.
Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, n ational origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.