Experience Inc. Jobs

Responsibilities

• Provide a culturally sensitive face to face case management service with exceptional customer service -- ie friendly communication with an adaptability and flexibility for difficult situations.
• Communicate program participant requirements to each case and hold client responsible for following those requirements for participation.
• Coordinate and execute all the required case management services as outlined in the case management program contract and the housing assistance program requirements
• Perform a client/family intake gathering all the required paperwork and data as laid out in the contract. Ensure client is eligible for services. Organize a hard client file to keep required documents. Follow the intake procedure and steps laid out in the program policy/procedures.
• Collaborate with the program funders to complete an initial assessment followed by 6 month follow up assessment until the client is discharged.
• Collaborate in forming an action plan addresses the needs that were identified in the assessment. Once the plan is created it is the responsibility of the CM to follow-up with the client/family in completing that plan.
• Terminate/Discharge clients when they complete their length of service.
• Connect clients to community resources and services; connection could require visiting clients in their homes, transporting clients to a doctor's office, providing interpretation at a school visit, assisting in setting health appointments, etc. Every effort should be made to ensure that clients are aware of the services available to them and that these services are non-duplicative.
• Keep data collection organized and up to date as described above.
• Perform a home visit to each case following the intake and every few months after as needed. If the CM is not able to contact the client the program director should be informed and decision on the continuation of the services will be made in collaboration with the program funder.
• At a minimum in addition to the home visit contact each client 1x per week to check in on their progress toward achieving the goals laid out in the action plan.
• Record case notes for every service provided to clients and every interaction had with each client/family.
• Work with youth involved in the family case to: enroll youth into school each, check in on how youth are doing month to month (record interaction in notes), connect with other youth related services if the youth needs more intensive assistance.
• Perform outreach efforts to the community to recruit clients to join the case management program.
• Other duties as assigned by the program supervisor/the agency leadership