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Associate Director, Operations, AP Assessment Production

College Board - AP&I

Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)

Type :This is a full-time position

About the Team

AP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. The AP program is rapidly expanding its development of instructional and assessment products under the leadership of the growing Assessment Production team. The team currently consists of 24 talented and collaborative professionals with expertise in a variety of domains that are integral to the assessment production process.

To support the continued production of high-quality teacher- and student-facing materials, the AP Program is looking fill the role of Associate Director, Operations, AP Assessment Production .

About the Opportunity

The Associate Director, Operations, AP Assessment Production will play an integral role in the AP assessment production lifecycle, ensuring that all AP Exams are authored with a robust review process and finalized according to detailed specifications. The Associate Director, Operations, AP Assessment Production will work closely with AP content teams, project managers overseeing specific course assessment production efforts, and College Board Psychometrics to oversee the exam build and certification process that safeguards the integrity and fidelity of AP Exams for all students while balancing the needs and priorities of the numerous stakeholders involved.

As Associate Director, Operations, AP Assessment Production, you are a crucial member of the cross-functional team building and delivering AP Exams. You are a collaborative, insightful, and highly-motivated professional, with a keen eye for detail and a passion for educational opportunity. You are diligent about process, an excellent multi-tasker, and creative with solutioning on tight timelines.

In this role, you will:

Oversee finalization, certification, and downstream delivery of AP Exams (50%)

• Create and facilitate the quality control of AP Exam form components in relevant exam authoring system(s) for all courses
• Work with content and technical teams to certify that all AP Exam forms have been developed and will be delivered according to defined processes and specifications
• Develop and manage schedules that prioritize certification and downstream hand-off efforts, escalating issues as needed to ensure project deadlines are met
• Facilitate User Acceptance Testing (UAT) for digital AP Exams, as needed
• Coordinate hand-off of finalized AP Exams to downstream delivery systems and print vendors, as appropriate, in accordance with the overall AP Exam plan

Oversee specifications for AP Exam authoring and key (30%)

• Ensure accurate and timely set up of templates and data pathways for all AP courses and item types in relevant College Board exam authoring and delivery systems
• Monitor relevant technology roadmaps to ensure planned feature development and deploys align with program needs and schedules

Support documentation development and management (20%)

• Collaborate with the broader Operations team to revise and/or m aintain certification processes and documentation, including job aides, checklists, and submission reports
• Collaborate with the broader AP Assessment Production team to document and iterate on current work management practices and associated documentation, such as Standard Operating Procedure (SOP) documents
• Share recommendations for process and tool improvements on an o going basis

About You

You have:

• You have a keen eye for details, highly organized, and have impeccable follow through
• You have a proactive mindset and a solution-driven approach- ability and willingness to anticipate problems, anticipate and prioritize key tasks
• You have systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your time
• You value and strive to provide excellent customer service as you collaborate with all stakeholders.
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of an organization
• An ability to embrace ambiguity and a willingness to dig into unfamiliar tasks
• Willingness and ability to travel domestically 1-2 times per quarter
• 3+ years of relevant operations and/or project management experience, preferably in the education industry
• High degree of personal ownership and accountability to consistently deliver results in a fast-paced environment
• A passion for supporting educational and career opportunities for millions of students
• Bachelor's degree is required
• You must be authorized to work in the US

About Our Process

• Application review will begin immediately and will continue until the position is filled
• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $60,000-90,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
• A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We are motivated to positively impact the educational and career trajectories of millions of students a year.
• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.
• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates);