Job Information
University of Utah Associate Director of Operations in Salt Lake City, Utah
Details
Open Date 07/22/2024
Requisition Number PRN39307B
Job Title Associate Director, Student Services
Working Title Associate Director of Operations
Job Grade F
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday, 8am – 5pm
VP Area President
Department 00307 - Housing & Residential Educ
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $85,000 - $95,000
Close Date
Open Until Filled Yes
Job Summary
The Associate Director for Operations position is a 12 month, full-time, professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah. Reporting to the Senior Director of Housing, the Associate Director provides comprehensive direction and vision to occupancy management for the department. The AD supervises a team of one assistant director with indirect supervision of two assignments coordinators, an outreach coordinator, a data analyst, and 10 student housing ambassadors.
Student Affairsis comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.
Responsibilities
Leadership and Supervision
Serve on the departmental leadership team and assist in departmental management and strategic planning.
Supervise full-time staff and indirectly supervise full-time team members and student-leader staff.
Provide guidance to inform central office operations including: customer service, staffing, and outreach
Occupancy Management & Planning
Envision, plan, and implement departmental occupancy and application cycles for fall, spring, and summer supporting up to 6,000 on-campus residents. This includes processes such as: systems planning and build-out, timeline planning, room and floor designations, room holds, and student communication.
Generate and sustain short-term and long-term strategic occupancy plans, policies, and projections to ensure maximum occupancy and budget return.
Develop, analyze, and streamline occupancy reporting to inform internal and external partners.
Advance and maximize housing software system (StarRez) to meet student needs, increase automation and efficiencies, inform resident communication efforts, and increase cross-functional understanding of these tools.
Provide leadership for mid-year operational processes such as room change requests and occupancy verification
Serve as a liaison to campus partners including: Athletics, Admissions, General Counsel, Utah Global, the University of Utah Asia Campus, Financial Aid, Honors, Lassonde Entrepreneur Institute, LLC /TC partners.
Budget and Fiscal Operations
Lead budget preparation and development for your areas of responsibility.
Provide ongoing data to inform rent and revenue projections, budget analysis, and future budget development.
Collaborate to support business process integration for application and reservation payment processes.
Information Technology Liaison
Partner with University IT to advance the engagement of information technology solutions to meet intended outcomes of department, division, and university strategic plans. This includes ongoing hardware and software support for HRE staff.
Align department engagement with on campus initiatives related to information technology, such as wireless projects and access card systems.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Required Qualifications:
Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
Master’s degree in Business Administration or related area preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Highly Preferred Qualifications
A Master’s degree in Higher Education, Business Administration, or approved combination of education/experience.
5 years of related and progressively more responsible or expansive work experience in Housing or Student Affairs.
Demonstrated skills in supervision of staff including: hiring, onboarding, training, and providing feedback.
Demonstrated experience planning and implementing housing application processes.
Experienced user of housing management software (i.e. StarRez).
Knowledge and practical application of business analytics, repoting, and occupancy management principles.
Experience developing strategic long-term occupancy planning utilizing enrollment management principles.
Ability to develop, manage, and project budgets based on occupancy projections and departmental needs.
Excellent written and verbal communication skills.
Operational knowledge of technology, campus information systems, and computer software.
Preferences
Type Benefited Staff
Special Instructions Summary
Priority Review Date: 08/23/2024
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.