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Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, Investigative tools, among other offerings.Job Description Works with the customer to understand deep business requirements as it relates to MSI applications with a focus on reporting software and services. Includes creating user and system requirements documentation, implementation, verification, training and support. Responsibilities include Workflow Config, UI Customization, Provisioning, Training on MSI Applications, Capture Application Level Business Requirements BPR and Visioning Document and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.

Job Expectations: * Ability to work a large/complex project independently. * Identifies and mitigates risks and communicates those to management. * Creates formal documentation for peers. * Trains and mentors new employees. * Primary point of contact for application related issues. * Works with Product Management to communicate enhancement requests. * Ability to provide all required customer training without assistance (both remote and onsite). * Creates, adapts, customizes reports with SQL Server Reporting Services

Preferred Qualifications: * 1+ years experience in one of the following: Public Safety, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications * Excellent interpersonal communication skills. * Excellent written and verbal skills * Knowledge of MSI Software Applications * Proficient with SQL Server Reporting Services

This position is a remote position and candidates can be located anywhere in the US.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteris tic.

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