Job Information
Hexagon Agility Sales Operations Specialist in SALISBURY, North Carolina
Hexagon Agility is the leading global provider of highly-engineered and cost-effective compressed natural gas (https://agilityfuelsolutions.com/why-natural-gas/) , liquid natural gas, propane (https://agilityfuelsolutions.com/why-propane/) , and hydrogen fuel systems (https://agilityfuelsolutions.com/why-hydrogen/) and Type 4 composite cylinders (https://agilityfuelsolutions.com/advanced-fuel-storage-cylinders/) for medium (https://agilityfuelsolutions.com/medium-duty-truck/) - and heavy-duty (https://agilityfuelsolutions.com/heavy-duty-truck/) commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel. These clean fuels reduce greenhouse gas (https://agilityfuelsolutions.com/story/greensburg-salem-school-district-breathing-easy-thanks-to-buses-fueled-with-propane-autogas/) and other air emissions and save money for fleet operators (https://agilityfuelsolutions.com/newsroom/how-cng-paves-a-clean-path-to-sustainability/) and their customers. Hexagon Agility is the most recognized brand for performance, reliability, durability, and safety of our fuel systems as well as our engineering capabilities and superior end-to-end customer service. To learn more about Agility Fuel Solutions, please visit our website at www.HexagonAgility.com
Overview
The primary responsibility of the Sales Operation Specialist is inside sales activities related to existing and new accounts. Specifically, management of activities with customers within the CNG and LNG Automotive business development group for new and existing customers by performing sales and marketing tasks.
This role will require detailed knowledge to complete a wide range of complex and varied tasks related to managing alternative fuel system orders with engineer-to-order products. The role will typically operate under supervision, however, tasks will be performed independently in the areas of order creation, product demand generation, order validation, process and tools, global policies, pricing agreements, as well as sales tracking. Typically requires 5 years’ experience in an order-to-cash role.
Typical Duties:
Identify customers’ needs, clarify information, research every undefined order detail or discrepancy (ie. configuration, customer setup, credit limit, part availability, variation between quotes, POs, LTAs and order forms) and provide solutions and/or alternatives.
Analyze and understand estimates, contracts, order forms and sales agreements to ensure completeness, accuracy, and conformance to Hexagon Agility order acceptance policies. Proficient in ERP, MRP, customer Web-EDI and online customer portals.
Provide top notch support and subject matter guidance to customers and operations by providing status, analyzing data, researching historical orders, and clearing issues in the sales process related to systems, pricing, processes, orders, warranty, etc.
Maintain a high level of professional communication with customers.
Support and attend trade show activities, industry meetings and commercial team meetings
Work with internal teams (Purchasing, Production, Finance, Sales, etc.) to answer and resolve any questions
Utilizes ERP software for both external and internal customer order management, attaching external documents, creating return material authorizations, driving forecast demand, managing, and defining flow of internal product, marketing, and R&D orders.
Creates, drives, and monitors orders through the entire Engineer-to-Order order process from submission, workflow, approval, order confirmation to final delivery and revenue recognition.
Conducts training and transfer of knowledge to new Sales Ops team members as appropriate. Continuously peer review team members orders to ensure accuracy.
Manage and support complex projects with all departments related to engineer-to-order products, prototypes, and pilots. Work closely with Program Management on contract obligations.
Develop and facilitate strong, positive working relationships with External Sales Managers, Customers, Account Managers, Program Managers, Design & Electrical Engineers, Operation Planners, Finance, and other team members
Assist External Sales with pricing, product and availability data and update sales price lists, etc.
Create and manage reports essential for key accounts, including analysis of chassis schedules, comparative data, production timelines, and other data-related requirements.
Generate written reports on customer calls/visits, and communicate customer requirements to management, engineering, and operations departments.
Qualifications
Education: A bachelor’s degree is preferred; ideally with a discipline in technical/business background
Experience/Knowledge
A minimum of 5 years of business development/sales experience is required.
A minimum of 5 years of technical sales preferred
Experience working in a manufacturing environment with ISO 9000 certification (or similar) preferred
Ability to understand technical products and related sales and marketing strategies of such products
Experience in an industry related to automotive sector and/or alternative fuels strongly preferred
2-3 years of international sales would be an asset
Skills
Strong analytical ability with advanced problem-solving skills.
Advanced knowledge of MS Excel and basic knowledge of MS Word, PowerPoint and Teams
Complete understanding of order to cash workflow to facilitate timely order delivery.
Manage multiple priorities and tasks with minimal supervision. Normally requires little instruction.
Use management skills to ensure that project objectives and deliverables are met.
High level of integrity and work ethic. Exerts sound judgment, discretion, and confidentiality.
Work effectively in a fast-paced, ever-changing environment with a strong sense of urgency.
Computer
Advanced knowledge of MS Excel required
Basic level knowledge of MS Word, MS PowerPoint required
Above average knowledge manufacturing ERP systems
Other
- Travel availability of approximately10% of the time within the US and internationally, with the ability to travel on short notice
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets & fax machines.
Normal office environment. May be requested to work long hours at peak order times or times of key project/design roll out periods.
Physical Demands:
This is largely a sedentary role; however, some travel may be required by car or plane.
Ability to sit, stand and walk for up to 8 hours or more per day
Ability to lift and carry up to 10 lbs. on a limited basis
Disclaimer:
The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.
Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.
Please apply online at: http://www.hexagonagility.com/careers.html