Job Information
Royal Farms IT Field Service Technician- Retail in Salisbury, Maryland
Description:
The primary role of the Store Technology Field Service Technician is responsibility for the overall maintenance and operation of retail store level technologies such as point-of-sale systems, personal computers, computer peripherals, and data networks.
Responsibilities:
• Install, diagnose, repair, maintain and upgrade all store technologies such as point of sales systems, desktop PCs, network equipment and peripherals such as bar code scanners and printers.
• Identifies, researches and resolves technical problems in conjunction with other Royal Farms’ Information Technology personnel.
• Complies with and helps to enforce standard policies and procedures with respect to Royal Farms Information Systems requirements and PCI DSS standards.
• Works with hardware/software vendors to ensure equipment and software are running to optimal standards.
• Works with store leaders and Royal Farms maintenance department in resolving facility related issues that impacts store technologies.
• Performs other duties as assigned. Required to be on call for emergencies.
Requirements
Minimum Qualifications:
• At least 2 years of experience in a multi-site, retail environment.
• Ability to work with minimal supervision.
• Experience with back office retail systems.
• CompTIA A+ Certification.
• The ability to problem solve quickly and professionally.
• Must have reliable transportation and willing to be on the road.
Preferred Qualifications:
• At least 2 years of experience in a multi-site, convenience/petroleum store environment.
• Associates Degree.
• At least 2 years of experience with Radiant Systems point of sale and/or customer self service equipment.