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Description

Kimberly Casey with Robert Half is seeking a Protected Services & Licensing Manager to join a non-profit organization in Salem. Oregon. This role is crucial due to its close interaction with the legal team and its emphasis on risk mitigation for an organization that is highly government regulated. The ideal candidate will have a strong background in investigations, compliance and quality assurance (public services industry related). This position will manage a large team of 6 direct reports and 30+ indirect reports. Benefits include 100% employer paid healthcare, 11 paid holidays, 12 days vacation, 12 days health leave, 40 hours personal leave and 80 hours of administrative leave, employer contribution to retirement, and more.

This position is not remote and is 100% in-office.

Responsibilities:

• Ensure adherence to regulatory requirements and internal policies.

• Supervise and conduct investigations, maintaining a clear and accurate record of findings.

• Work closely with the legal team to understand and follow legal processes for investigations.

• Develop and implement policies and processes to improve efficiency and effectiveness.

• Lead a large team, fostering a positive work environment and facilitating detail-oriented development.

• Collaborate with the threat assessment team to evaluate risks and determine appropriate actions.

• Respond quickly and effectively to crises, leveraging critical thinking skills to make swift and decisive decisions.

• Use emotional intelligence and interpersonal skills to manage sensitive situations and interactions.

• Oversee quality assurance efforts to ensure high standards are consistently met.

• Manage claims similar to those handled by Child Protective Services but focused on senior citizens.

Contact Kimberly Casey today if you are interested in learning more about this opportunity 541-897-8218. Please also connect with me on LinkedIn.

Requirements

• A minimum of 7 years of relevant experience in a related field.

• Proven track record in compliance, with a focus on meeting regulatory standards and legal requirements.

• Experienced in complaint and incident investigations, including the ability to conduct thorough investigations.

• Expertise in preparing detailed and accurate investigation reports.

• Demonstrated experience in quality assurance, ensuring services meet established standards and regulations.

• Strong leadership skills with a history of developing teams and individuals.

• Knowledge and understanding of legal compliance in relation to protected services and licensing.

• Excellent problem-solving skills, with the ability to make informed decisions based on investigations and reports.

• Proficient in using technology and software related to protected services and licensing.

• Experience managing, mentoring and leading large teams.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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