Experience Inc. Jobs

Job Information

Guidehouse Patient Account Representative (Remote) in Salem, Oregon


Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.


The Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for contacting research coordinators and principle investigators, if necessary, to resolve account balances. Representatives are responsible billing of charges related to clinical trials. All client policies and procedures are followed. Representatives will perform any and all job related duties as assigned.

  • Account Review

  • Customer Service

  • Billing

  • Complete all business related requests and correspondence from patients and insurance companies.

  • Complete all assigned projects in a timely manner.

  • Assist client and patients in all requested tasks.

  • Communicate to Guidehouse Managed Services management areas of concern or areas of improvement.

    Client Responsibility:

  • Research and respond to all research coordinator inquiries received by telephone, mail, and email.

  • Update patient demographic information and initiate account adjustments.

  • Try to resolve account balances to zero.


  • High School Diploma

  • PC skills in a Windows environment are required

  • Knowledge and utilization of desktop applications to include Word and Excel is essential

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

  • Minimum 1 year medical office experience

    Preferred Qualifications :

  • Knowledgeable of the UB-04 Billing Claim Form

  • Knowledgeable in billing, collecting, and CPT/CDM medical coding preferred

  • Knowledge of clinical trial billing requirements

  • Ability to reconcile accounts

  • Knowledge or experience with software programs such as HealthQuest, IDX, SSI or Cerner

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

    Candidates from Eastern Standard Time, Central Standard Time, and Pacific Standard Time Zones as well as candidates from Arizona, New Mexico and Utah will be considered for this position.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Voluntary Life Insurance

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach