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Humana Associate Director, Inside Sales - WAH Nationwide in Salem, Oregon


Are you passionate about the Medicare population, looking for a role in leadership that will give you the ability to direct the success of 120 work at home call center sales associates. If so, we are looking for a dynamic and agile leader that is highly motivated and self-driven that thinks outside the box to join our team in operating virtual call centers of the future.


The Associate Director, DMS Telesales will be responsible for leading and developing highly engaged, top- performing teams of Sales Managers and Inside Sales Agents who sell our portfolio of healthcare products offered to prospects and members over the phone. The successful candidate will demonstrate the ability to manage a large staff of work at home leaders and agents virtually, a good understanding of call center day-to-day operations utilizing current and future technologies.

Desired Skillset:

  • Extremely organized, disciplined, hands-on leader who is not afraid of digging into details when necessary

  • Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market

  • Open leadership style; actively seeks out and supports collaborative thinking and problem solving

  • Demonstrated ability to partner across functions to create win/win strategies

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Required Qualifications

  • Bachelor's Degree or 5 years of work level equivalent experience

  • Health & Life Insurance Licenses (or ability to obtain within 90 days of employment)

  • 6 or more years of consumer-focused call-center sales leadership experience

  • Track record of building high-performing sales teams and achieving sales goals and success for a high-volume call center unit

  • Prior experience coordinating sales operations activities with partners/vendors, including systems migrations

  • Prior experience in driving results, thinking strategically, while passionately leading sales operations

  • This position will require about 25% travel primarily for business meetings

  • Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

  • Experience with the healthcare insurance industry, with sales related experience

  • Prior experience leading large teams in a values-based culture is desired

Additional Information

  • You must be able to obtain your active Health & Life Insurance Licenses as well as the AHIP certification within the first 90 days of employment

Scheduled Weekly Hours