Experience Inc. Jobs

Description:

Core Competencies

1. Skill

2. Has Leadership Skill

3. Has ability to create the promotion program

4. Has a sense of urgency

5. Has a skill of creating a new treatment

6. Has ability to train team member

7. Has Computer skills

8. Knowledge

9. Ability to operate hotel system

10. Has treatment knowledge

11. Master in English

12. Has Product Knowledge skills

13. Develop and present a budget

14. Manages programs within budget constraints

15. Applies budget processes

16. Develops strategies for determining budget priorities

17. Self Image

18. Responds appropriately to customer inquiries, requests or complaints

19. Acts to makes things better for the customer

20. Encourages others to work together as a team

21. Develops and uses systems to increase order and ensure that procedures are followed

22. Acts to support learning and development of team member; e.g : provides training, gives task-oriented instruction, directions, coaching and demonstrations, and provides support to increase working effectiveness

23. Gives negative and positive feedback in work performance and behaviour for improvement to subordinates

24. Allocates task responsibility in appropriate areas to appropriate individuals

25. Shows tolerance; remains calm and patient in stressful situations

26. Controls own feelings and temper in all situations

27. Responds constructively to problems even under stress

28. Trait

29. Engaging to the guest

30. Acts in a consistent manner

31. Acts to gain confidence and trust from superiors and colleagues

32. Works well with other people

33. Communicates clearly and successfully in English Remembers faces and names easily

General Responsibilities

1. Ensure the spa operation runs properly, smoothly and professionally on a daily basis.

2. Ensure all spa employees are neatly groomed.

3. Contribute to work on sales and marketing plans and programs, attend weekly sales and marketing meetings.

4. Enforce Hotel and Spa’s Standard Policy and Procedures and Core Standards

5. Review employees job descriptions and document changes or updates.

6. Conduct quarterly staff reviews and report results to HR .

7. Approve all annual leave

8. Monitor standard check list are done daily as to SOP.

9. Conduct daily staff briefings, reviewing the previous day’s customer comments and operations points.

10. Coordinate with other departments for promotions and special projects when needed.

11. Assist with journalists and photo shootings. Ensure all branding related comments and collateral material is passed on by communications manager.

12. Responsible for daily basic spa operations accounting procedures

13. Responsible to monitor employee’s rules and regulations

14. Submit monthly operational reports to summary to GM

15. Maintain a month to date sales statistics and activities journal.

16. Deal with guest and staff complaints

17. Assist staff with daily activities

18. Make decision regarding discounts and complimentary items and treatments.

19. Create new menus for agent’s special programs and cross check cost and spa inclusions with sales.

20. Create staff schedules

21. Monitor training matrix

22. Monitor quality of all spa products and produce on delivery.

23. Maintain individual staff performance files.

24. Report to HR with any staff related issues

25. Continue to provide customer feedback to GM and SD regularly.

26. Responsible for the process and procedures of spa purchases.

27. Responsible to monitor retail and application stock levels.

28. Responsible for monthly stock takes

29. Ensure all spa staff has updated information on hotel events, promotions and staff activities.

Qualifications:

• Excellent communication and interpersonal skills

• Strong organizational and time management skills

• Ability to work well under pressure and meet deadlines

• Prior 3 years’ experience in a Hyatt or luxury brand hotel with same position.

Primary Location: OM-Salalah

Organization: Alila Hinu Bay

Job Level: Full-time

Job: Spa Fitness and Wellness

Req ID: SAL000481

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.