Veeam Service Desk Analyst in Saint Petersburg, Russia
Currently we are looking for a new team member who will support Veeam’s main web portals. * Receiving and processing users’ applications * Handling users’ issues independently or handing them over to a more senior specialist * Documentation and support for the user knowledge base * Possible participation in the development and testing of the functionality of our company’s internal information systems REQUIREMENTS: * Ideally, 2+ years of work experience * Mandatory knowledge of English sufficient to be able to read technical documentation, to communicate (and to carry out tasks) in writing and in conversation with English-speaking users * Experience with software and hardware troubleshooting * Knowledge of the differences between CRM, CMS and CSS * The desire and ability to learn new things quickly and independently ADDITIONAL REQUIREMENTS: * Knowledge of ITIL, ITSM * Deep understanding of the software life-cycle process * Deep understanding of the testing process and experience with its practical implementation * Work experience with Postgres, Vertica * Knowledge of REST, SOAP, HTTP * Knowledge of Selenium, API testing experience * Software development experience * Knowledge of the principles of distributed systems * Knowledge of testing automation tools: TestNG, JUnit, NUnit etc. * Knowledge of programming languages: C++, Python, C# * Knowledge of how relational databases work * Experience with load testing WE OFFER: * Excellent professional and career opportunities in the international team of talented and energetic people. * Employment according to the Labor Code of the Russian Federation (all payments are fully "white" + 28-Day annual leave, etc) * Competitive salary and regular pay rises * Flexible working schedule * Generous benefits package from the very first day of your employment including: * Premium health insurance program for you and your children * 100% compensation payments for sick leave * Professional training and education: unlimited access to e-library, professional courses and conferences, English classes * Sports / fitness compensation. * Active corporate life: release pizzas, NY * Meal Benefit as a meal card with limit; fruits, cookies, coffee in the office. *Relocation package *: payment for tickets to St. Petersburg and one additional salary as a one-time payment.