Experience Inc. Jobs

Description:

The Service Desk Specialist Associate is responsible for providing Technical support to IT users by resetting passwords for our users and if necessary escalating the user to the next level of service desk support utilizing remote control of the customer’s desktop to resolve their IT questions or issues. • Resolve password reset issues for our IT Users and less complicated incidents and escalate to appropriate next levels of support • Document, track and monitor incident work orders • Ensure a timely resolution of our IT users needs and within our service level expectations • Resolve incidents and more complex work orders for our IT Users remotely • Assist Incident Management and the EOC with notification and resolution during system/application outages

Skills:

Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow

Top Skills Details:

Service desk,Windows,Customer service,Troubleshooting,Password reset,Phone support

Additional Skills & Qualifications:

• Customer Service Mindset – Someone who naturally desires to help others solve problems. • Problem solving mindset – Need someone that is technical curious and has the initiate/resourcefulness to find solutions and wants to understand why something didn’t work in order to figure out how to fix it. • Technical aptitude – while an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self taught and has 6mths to a year of experience.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.