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SaaS Product Support Specialist -To sit between the business and them to make sure change mgmt. and configuration is done by IT The SaaS Product Support Specialist partners with Corporate and subsidiary companies to provide configuration and support services for various SaaS applications. We are employing a composable architecture under its Business Transformation Program and the SaaS Product Support Specialist will play a key role in the successful implementation of the platform and ensure that the business critical success factors are achieved. Job Responsibilities: The SaaS Product Support Specialist will have the following responsibilities:

1. Configuration Management

Analyze business requirements and configure the SaaS applications accordingly. Configure features, workflows, and settings to align with business-specific needs. Implement and maintain configuration management best practices.

1. Business Collaboration

Collaborate closely with business partners to understand their business processes and tailor the SaaS solution to optimize efficiency. Conduct regular meetings to gather feedback, discuss configuration changes, and ensure business satisfaction.

1. Technical Expertise

Possess an understanding of the SaaS application architecture. Stay informed about updates and new features of the SaaS platform to optimize configurations. Troubleshoot and resolve configuration issues promptly.

1. Documentation

Create and maintain detailed documentation of configurations, customizations, and client-specific requirements. Provide comprehensive training to clients and internal teams on the configured solutions.

1. Quality Assurance:

Conduct thorough testing of configured solutions to ensure they meet quality standards and adhere to best practices. Collaborate with the Quality Assurance Analyst to address and resolve any issues identified during testing.

1. Continuous Improvement

Proactively identify opportunities for improvement in the configuration process. Work with DIG personnel to enhance the configuration and flexibility of the SaaS applications. Key Activities: Activities include:

• Support our business partners with configuring various SaaS-based solutions (such as finance, customer data platform, product information management platform, and digital asset management platforms).
• Act as tier 2 support for SaaS-based solutions and interact with vendors to resolve tier 3 issues.
• Understand business partner use cases and provide expertise on how SaaS-based solutions can meet those needs.
• Create SaaS usage metrics for quarterly reporting and to support use cases.
• Review vendor upgrade release notes to understand the impact of changes to SaaS systems and supporting business processes.
• Work with business partners to create product roadmaps for SaaS use cases.
• Work with the data team to understand the classification and use of data contained within SaaS systems.
• Work with the security team to configure appropriate SaaS security models.
• Assist with testing new versions of SaaS applications
• Work with technical writer/trainer to develop SaaS job aids and documentation

Level-Specific Competencies: The SaaS Product Support Specialist will perform their duties with the following competencies:

• Designs, verifies, documents, amends and refactors complex software configurations for deployment.
• Contributes to selecting the software configuration methods, tools and techniques.
• Applies agreed standards and tools, to achieve well-engineered outcomes.
• Applies tools, techniques and processes to track, log and correct information related to configuration items.
• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results, and documenting technical activities undertaken.

Qualifications:

• Proven experience in configuring an customizing SaaS applications.
• Strong understanding of cloud-based technologies and SaaS architecture.
• Proficiency in programming languages and scripting (e.g., JavaScript, Python).
• Excellent problem-solving and analytical skills.
• Effective communication skills for client interactions and team collaboration.
• Detail-oriented with a commitment to delivering high-quality solutions.

Preferred Skills :

• Proficiency in programming languages and scripting (e.g., JavaScript, Python).
• Familiarity with API integrations and data migration processes.
• Experience with Microsoft Business Central, product information management, customer data platform, and manufacturing platforms

Key Competencies:

• Technical Expertise
• Collaborative
• Customer focused
• High level of business acumen
• Effective communicator

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com We look forward to working with you. Beacon Hill. Employing the Future (TM)