Experience Inc. Jobs

COMPANY OVERVIEW:

Who We Are

First impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization.

While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states.

Our Mission

At Reliable Property Services, our mission is to consistently meet our customer’s service and value expectations as measured through our “On-spec score” and seasonal property benchmark scores—and to recruit, motivate, and retain the highest quality staff.

Our Values

• Quality - The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.

• Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.

• Communication - Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

• Competitive Salary ($60,000 - $70,000 Per Year)

• Company Cell Phone & Laptop

• Comprehensive Benefits (Medical, Dental, Vision)

• Life Insurance

• 401k (Match)

• PTO

• Paid Holidays

• Paid Training & Development

POSITION SUMMARY:

The position of Landscape Maintenance Operations Manager is a fast-paced job that offers a variety of activity while managing all aspects of landscape maintenance operations and landscape maintenance crew support. This is a job that keeps you on the go and gives you a high degree of control within your team. The Landscape Maintenance Operations Manager achieves success by understanding landscape bids, training and supporting their maintenance teams, and problem solving to satisfy client needs. This position reports directly to the Branch Manager.

Our company culture is team oriented, strives to uphold standards and deliver high quality work. Honesty and clarity is important to us in our relationships with our clients and our employees. If you share these values, we want to grow with you.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Support and communicate company vision, policies, procedures, safety/training programs, to all team employees.

• Be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.

• Work with management team to map out seasonal work schedules. Develop, communicate, and maintain schedules for maintenance work on all assigned jobs. Coordinate manpower, equipment and materials as needed.

• Perform inspections of equipment and vehicles to see that all is being maintained properly.

• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate pro-actively and work in concert with the Client Management team to resolve client concerns when applicable.

• Manage and lead several maintenance teams. Participate in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.

KPI’S:

• Quality Control Audits, 90% or better.

• Safety Inspections, 100% complete, 90% passing or better.

• Contract Renewal 95% or better.

• Quality jobs completed on time within the budgeted hours.

• Customer Surveys demonstrate favorable remarks.

• Equipment Inspections show that maintenance program is followed.

• Crews working safely and efficiently in accordance with Company standard.

• Crew leaders working at a high level with an emphasis on accountability.

• Critical field best practices are understood by all team members and followed on a consistent basis.

• Employees are being developed in accordance with the appropriate HR processes.

• Aspire best practices are followed in the area of time tracking, purchase orders and scheduling.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• High School degree required. Associates or Bachelor’s Degree desirable.

• 2 – 4 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.

• Experience in Aspire Landscape Operating System preferred.

SKILLS & ABILITIES QUALIFICATIONS:

• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.

• Exceptional problem-solving skills.

• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.

• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.

• Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.

• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience.

• Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.

• Valid driver’s license with a reasonably clean record.

PHYSICAL REQUIREMENTS:

Rarely = less than 10%

Occasionally = up to 33%

Frequently = up to 66%

Continuously = 67% to 100%

Rarely: Crawling, climbing poles, color vision, climbing ladders, balancing, lifting up to 50lbs.

Occasionally: Sitting, stooping, kneeling, squatting, body twisting, climbing on/off truck, gripping lifting over 10lbs to 50lbs, reaching, range of motion, depth perception, lifting, carrying, pushing, pulling, climbing stairs, lifting up to 10 lbs.

Frequently: Standing, walking, sense of touch, manual dexterity, reading.

Continuously: Speaking clearly, seeing distant, seeing, hearing – speech range.