Experience Inc. Jobs

Description

Job Responsibilities • Receive support calls from Pest field troubleshooting software and hardware technical issues • Answer support emails from Pest field troubleshooting software and hardware technical issues • Document support incidents in ticket tracking system (ServiceNow) Summary: The main function of a technical help desk is to provide technical assistance to computer system users. A typical technical help desk is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.• May install software or perform hardware testing remotely.• Enter commands and observe system functioning to verify correct operations and detect errors.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills

Help desk support, Windows 10, Phone support, ios

Top Skills Details

Help desk support,Windows 10,Phone support,ios

Additional Skills & Qualifications

Skills: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Basic ability to work independently and manage one’s time. • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience Requirement: High School Graduate/GED, at least 1 year experience working in Help Desk environment Education Preferred: Associate degree

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $20.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Paul,MN.

Application Deadline

This position will be accepting applications until Jan 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.