Experience Inc. Jobs

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This highly visible role will be instrumental to leading and delivering innovation initially focused on our small business segment. The Director will serve as both a cross-functional leader as well as manager of a small core team. This highly dynamic role offers both depth into advanced analytics and exposure to applied emergent technology as well as breadth across several instrumental areas of our business as we transform our operations.

This role requires extensive technology, analytical, leadership and business knowledge to effectively transform the business. The incumbent will work closely with senior leadership of assigned business areas along with key management stakeholders to help influence strategic digital based solutions to improve the functional area. The individual will input into strategic decisions while also leading the execution of digital change. They will ensure that solutions being considered align with the strategic direction of the company and are of high quality and will result in a significant financial ROI for the assigned functional area.

Job Specifications

• Bachelor’s degree or equivalent business experience (Master’s degree is a plus).

• 8+ years of experience in analytics, problem-solving, and delivering value through digital solutions.

• Strong understanding of customer journey behaviors and technology-driven transformations.

• Proven ability to drive digital transformation through user adoption, marketing campaigns, and operational readiness.

• Experience in project delivery, risk management, and fostering a culture of change with strong communication skills.

• Strategic and operational thinking with expertise in Agile methods.

• Proficiency in developing cost-benefit analyses to secure buy-in from senior leadership.

• Demonstrated success in delivering data-driven solutions that enhance customer experience.

• Strong research, problem-solving, and critical thinking skills with actionable outcomes.

• Collaborative team player with the ability to work across diverse teams and functions.

• Proven leadership in mentoring and developing team members.

• Ability to travel as required.

Principal Duties and Responsibilities

• Lead technology and process assessments for assigned organizations, presenting digital solution recommendations to senior leaders.

• Partner with Product Owners to shape long-term digital and technology roadmaps, ensuring alignment with company strategy and measurable impacts on operational readiness, customer experience, and financial ROI.

• Develop business plans for projects, including detailed financial cost-benefit analyses.

• Research, analyze, and synthesize complex information to identify business opportunities and challenges.

• Design digital solutions that support strategic objectives, enhance business goals, and improve efficiency, reducing operational costs while elevating customer experiences.

• Simplify and reimagine processes to deliver transformational digital experiences.

• Develop and implement change management plans, acting as a champion of digital transformation.

• Conduct quantitative and qualitative analyses of marketplace trends and internal processes to drive actionable recommendations.

• Maintain a customer-centric mindset, identifying key components of engagement to improve experiences and drive business solutions.

• Lead large-scale transformational projects, using data-driven insights to improve customer experience and operational readiness.

• Present innovative digital solutions to senior leaders through compelling data-driven storytelling.

• Stay current on emerging digital technology trends, identifying opportunities to leverage them for improved business performance and customer satisfaction.

• Mentor transformational specialists and manage small teams when required.

• Build effective partnerships with business leaders, project managers, and subject matter experts to identify and address business needs with actionable solutions.

• Collaborate with Product Owners and IT professionals to manage dependencies and deliver value across journeys.

#LI-TO1

IN1

#LI-MULTI

#HYBRID

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.