Experience Inc. Jobs

Overview: This team supports our corporate "Win with Purpose" objectives by streamlining workflows and delivering exceptional customer service that consistently meets or exceeds expectations. We're seeking two positive, enthusiastic individuals who thrive in a fast-paced, high-volume environment. This role involves gaining a deep understanding of the employer market and the products offered, with an emphasis on quick learning and adaptability to new systems and procedures. The ideal candidate is resourceful in resolving issues independently but knows when to seek assistance from others. Strong, service-oriented phone skills are essential. Responsibilities include but not limited to: Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files such as but not limited to applications, evidence of insurability, status changes, salary changes, coverage corrections/changes, ownership changes, and withdrawal requests. On occasion, cross train and provide back up support to other teams during peak volumes. Use sound judgement and critical thinking skills to research and resolve problems that inhibit processing including program set up errors on customized plans. Follow up to obtain missing information needed for processing which may include producing customer focused correspondence or emails while sometimes utilizing templates, or place phone calls to our customers or clients. Support and respond to team Inbox. Fulfill and/or process customer and client requests and spreadsheets as assigned. Includes prioritizing work. Support Salesforce and complete service requests as assigned by the Enterprise Call Center (ECC) in a timely manner. This includes supporting the ECC IM Chat rotation. All tasks must adhere to department quality and security standards. Must be completed within service level obligations. Qualifications: Proficient in data entry with strong speed, accuracy and quality. Strong problem-solving skills with the ability to apply good judgement, high attention to detail and effective time management. Strong customer focus and communication skills, both verbal and written. Ability to navigate Microsoft Office programs, and adaptable to learning new systems and process with a focus on continuous improvement. Ability to work independently and collaboratively, with a positive and professional attitude. Willingness to assist others, be cross-trained, and work overtime during peak periods. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc.), an eight day per month standard is an option. Physical Job Requirements: Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day. Ability to work at least 40 hours per week. Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day. Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. occasionally throughout entire workday. The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs. The estimated base pay range for this job is: $18.27 - $31.73 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.