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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Computer Operations Specialist will be responsible for the day-to-day operations, scheduling, and support of our mainframe systems. This role requires an understanding of mainframe technologies, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.

Please review the responsibilities of the position below. This is not an IT or Network Operations position. It is responsible for the scheduling and running of our legacy programs in a mainframe environment.

Location and Schedule

This is a Work From Home position.

The Team operates 24/7/365. There are 3 shifts which are 8 hours x 5 days. Candidates must be able to work any shift on a rotation basis.

You must reside in one of these states for consideration.

Arizona, Colorado, Iowa, Idaho, Minnesota, North Dakota, Nebraska, New Mexico, Oregon, South Dakota, Utah, Washington, Wyoming

The Main Responsibilities

• Schedules and controls computer runs and/or executes batch-oriented programs in a large-scale computer processing environment.

• Conducts exception monitoring and problem resolution for batch runs in MVS, Integrated Access Billing Systems (IABS), Onlines, Information Management System (IMS) Control Regions, IMF, CICS, and MQ, as well as some Midrange applications.

• Applies computer production schedule, ensures user requirements have been met and that resources are available, prioritizes jobs, modifies production schedule as needed, and modifies job control language/execs.

• Executes computer production procedures, monitors and controls batch jobs and complex on-line applications, maintains detailed documentation on jobs, provides job status, and verifies jobs are completed properly.

• Monitors system performance and diagnoses complex application problems.

• Coordinates system/application interfaces to avoid propagation of errors (e.g., outage, missed commitment, abend).

• Resolves production or application problems and may escalate them as necessary.

• Assists with design for back-out/restart and recovery.

• Executes emergency procedures and data alteration as prescribed.

• Organizes and/or participates in SWAT and Service Outage Analysis calls.

• Manipulates the systems, batch jobs (e.g., reruns, force in jobs/tables and JCL changes) in real-time to correct errors and resolve problems.

• Utilizes, adds, and executes job control language (JCL) associated with mainframe computer consoles in conjunction with access and software in a NON-MVS and/or MVS/JES3 environment.

• Interfaces with computer system users, team members, clients, and support groups by performing problem analysis and problem resolution.

What We Look For in a Candidate

Required

• Experience with mainframe system operations

• Must be able to work any shift on a rotation basis 24/7/365 including weekends and holidays

Preferred

• Experience with Control M or other similar scheduling tools

• JCL coding experience

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

Wage Scale 1

Minimum Hourly Rate: $14.90/hr

Maximum Hourly Rate: $41.12/hr

Requisition #: 335799

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

14.90

Salary Max :

41.12

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

11/22/2024