Job Information
Spirit Lake Casino & Resort Players Club Manager/Marketing in Saint Michael, North Dakota
POSITION TITLE: Players Club Manager DEPARTMENT: Marketing SALARY: DOQ
GENERAL DESCRIPTION: The Players Club Manager is responsible for increasing gaming revenue each year through direct marketing to the Spirit Lake Casino and Resorts customers. He/She will assure the growth and development of the gaming customer by using the Players Club system. He/She is responsible for all customer relations and player development.
DUTIES AND RESPONSIBILITIES: Responsible for maintenance and operation of the Players Club. Responsible for customer correspondence. Poker News, Marina News, Players Club Birthday, and direct promotional mailings. Responsible for quarterly customer surveys. Compiles and completes report. Responsible for increasing gaming revenue through the Players Club. Responsible for increasing customer visits to the Casino Responsible for increasing spend per customer Responsible for on floor promotions through the Players Club. Supervises Club Host/Hostess, and Customer Service Representatives. Keeping staff informed of all information and ongoing promotions. Responsible for hiring and training of the customer service staff. Must be available for weekends in absence of staff. Other duties as may be assigned.
RELATIONSHIP TO OTHER DEPARTMENTS: Reports directly to the Director of Marketing. Provides support to other areas of Marketing helping in creating promotional ideas for the Casino and Resort. Provides customer feedback to Marketing department and other related departments.
QUALIFICATIONS: Two-year Marketing Degree Five years gaming experience. Must be eligible for a gaming license and submit to a background check.
EMPLOYMENT STATUS: Full-Time permanent salaried. Full benefit package, Health Insurance, Life Insurance, Personal Time Off, 401 K Plan. Native American Preference applies.