Job Information
ROSE INTERNATIONAL, INC. Technical Support Specialist in Saint Louis, Missouri
Date Posted:04/12/2024 Hiring Organization:Rose International Position Number:462190 Job Title:Technical Support Specialist Job Location:Saint Louis, MO, USA, 63110 Work Model:Hybrid Employment Type:Temp to Hire Estimated Duration (In months):3 Min Hourly Rate($):20.00 Max Hourly Rate($):25.00 Must Have Skills/Attributes:Account Analysis, Administrative, Document Review, Production Support, Technical Support
**Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.
Schedule Notes:** 3-month contract with possibility of conversion/extension! Hybrid schedule - local candidates only: Tues/Wed/Thrus ONSITE and Mon/Fri REMOTE Contractors will be first point of contact for all WashU IT questions/concerns: Password reset, setting up 2-factor authentication, desktop troubleshooting, etc. Focus will be assisting with service tickets - ServiceNow experience would be ideal! Familiarity with ServiceNow Service Operations Workspace preferred but not required. 2-3 years of technical support experience is preferred.
Job Description: Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware. Respond to assigned tickets. Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution. Prioritize workload to appropriately respond to customer needs and demands. Acts as a liaison between customers and senior technical staff Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration. Perform other duties as assigned.
Skills: Experience supporting all standard office productivity applications and computing platforms in an enterprise environment. Ability to understand, be accountable, and complete assigned tasks associated with projects - such as system upgrades, system integration, and system administration. Strong customer service skills, including written and verbal communication skills. Ability to prioritize workload to appropriately respond to customer needs and demands. The employee is expected to provide support documentation for Tier 1 support staff.
Education: Degree in a field of study with desktop support experience in an enterprise environment preferred. High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.
Required Skills:
Customer service Liaison Technical support Documentation System administration
Benefits: For information and details on employment benefits offered with this position, please visithere. Should you have any questions/concerns, please contact our HR Department via our securewebsite.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinan es.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).