Experience Inc. Jobs

You could say we're at the center of the center.

Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.

Job Overview

Position Schedule: Full-Time

The Team Leader of Mail Operations is an exciting opportunity to lead a multi campus team of associates in Support Services! You will be working with a diverse team to help develop, grow, and train individuals while also strategizing around the firm essential delivery of highly sensitive material.

General Responsibilities for the role are as follows:

• Plan, direct, and manage the activities of a team of associates/contractors responsible for the operation, support, and implementation of Support Services (US Mail Operations)

• Coordinate service delivery between Edward Jones and external vendor/service providers

• Participate on cross-functional project teams

• Establish and maintain effective communications and relationships within and across teams, business areas, and service providers/vendors

• Work in partnership with other leaders to plan and execute the department business plan.

• Align individual associate responsibilities and team activities with the department's business objectives.

• Identify and execute operational improvements to business processes.

• Ensure prudent use of the firm's financial resources.

• Select, train, coach, develop, and motivate associates to achieve desired results.

• Provide leadership and mentoring to associates through examples and timely feedback

• Maintain knowledge of regulatory guidelines and firm policies and procedures to manage associates performance and service delivery.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $59886

Hiring Maximum: $98752

Skills/Requirements

Bachelors degree or equivalent work experience.

Minimum of three years of administrative services, mail, operations, fulfillment, or print experience with proficiency and demonstrated leadership responsibilities.

• Highly effective change management skills, flexibility and ability to implement new processes.

• Demonstrates ability to build and sustain productive working relationships.

• Ability to lead, mentor, train and develop associates

• Effective communication, organizational, time and project management skills

• Problem solving and decision making skills

• Demonstrated ability to learn and apply new information

• Ability to prioritize workloads

• Ability to establish controls and efficient workflows, guidelines, policies, and procedures

Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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