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Operations Project Manager - Credit Assistance Platform Management

Phoenix, Arizona;Hunt Valley, Maryland; Newark, Delaware; Plano, Texas; Charlotte, North Carolina; Greensboro, North Carolina; Tampa, Florida; Kennesaw, Georgia; Jacksonville, Florida; Saint Louis, Missouri

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

This job is responsible for managing projects for the Credit Assistance process automation team.

Role Description:

• Change management lead for technology initiatives impacting multiple platforms, including workflow automation, data analysis and integration, and product owner responsibilities for AGILE delivery.

• Assist business partners with resolution to Audit Issues associated with forms and workflow processes, across multiple products in support of Collections and Recovery

• Ensure assigned projects/changes meet adherence to both State and Federal Laws/Rules/Regulations

• Provide production support for incidents, ensuring timely resolution and remediation for client impact – as well as retrospectives to avoid recurrence in the future

• On-going migration of forms to target state environments in support of NPT/EOL mandates, including the build of SWFT and WAVE platforms

• Improvements aligned with Complaints and OpEx to deliver Agent/Client experience for capture, efficiency, and automated resolution

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process

• Manages and directs project parameters, costs, project testing execution, and resource allocation

• Partners with operations management on creating project impact and providing direction and guidance to internal teams

• Coordinates development of key project deliverables in partnership with various key internal and external business partners

• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures

• Establishes project status routines and tracks critical path deadlines and overall business measures for success

• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Required Qualifications :

• Credit Assistance background

• Critical Thinking – Problem Analysis and Solution Design

• Strong Written and Oral Communications

• Ability to work with Operations SMEs as well as Control partners to discuss changes to a process

• Proficient in PowerPoint and Excel

• Ability to present in WebEx

Desired Qualifications :

• Proficient in process design - Ability to map out an existing process then analyze it for simplification and improvements

• Change Management Experience

• Project Management Experience

Skills:

• Attention to Detail

• Collaboration

• Risk Management

• Active Listening

• Change Management

• Customer and Client Focus

• Problem Solving

• Process Mapping

• Business Case Review

• Critical Thinking

• Planning

• Presentation Skills

• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032)

Pay and benefits information

Pay range

$69,300.00 - $106,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.