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Intelligent Platforms, LLC Control System Services Engineer - 21007457 in Saint Louis, Missouri

To provide service and support for Emerson products, including maintenance services, diagnostics, installation and commissioning, start-up and problem resolution.This position will offer flexible, remote work schedule with the understanding that travel to our customer sites is necessary up to 50% of the time within North America. Living near a large airport is highly preferred for easier travel. Generous sign on bonus potential for the right candidate!AS A CONTROL SYSTEM SERVICE ENGINEER, YOU WILL:Perform routine maintenance tasks in accordance with customer requirements.Learning and understanding the products and services to be delivered.Carry out startup / installation / commissioning, fault analysis and repairs on Machine Automation Solutions products, including investigation of problems being experienced at customer sites.Assist Sales Engineers in the demonstration of Machine Automation Solutions products to potential customers and proactively promote service.Be able and willing to perform emergency call-out services to provide customers with fast and efficient services.Survey job sites as needed for scope of work and to resolve most effective plan possible.Implement product/system configuration changes at site to meet customer requirements.Ensure that all jobs or contracts are fulfilled to the customer's satisfaction through consistent follow-up.Conduct Customer Service training and take ownership for customer co-ordination.Complete documentation of repair / testing / assembly activities - cause of failure, actions taken, parts used, labor hours, etc.Diligently complete timesheets, site visit reports and all other documentation in a timely manner and in line with Emerson internal procedures.Communicate issues concerning customer happiness or customer requests for Emerson support to the responsible person in Service Management or Sales Management.Align with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Machine Automation Solutions internal procedures.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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