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About The Role

Join HUB International, a leader in risk management, and contribute to our mission of safeguarding what's most important. At HUB Atlantic, we're expanding our team and seeking a dynamic Account Manager working out of our HUB Saint John office, who can manage an existing book of business while also handling incoming new client opportunities. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business.

What You’ll Do

• Managing all aspects of an existing book of business

• Ensuring new business and retention targets are met, including by means of re-marketing

• Manage the client’s entire renewal process

• Complete outbound calls as required for renewal review and special projects

• Support new business sales

• Upsell and cross-sell with existing clients

• Respond to inbound telephone inquiries

• Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries

• Resolving client concerns and complaints while ensuring that Service Excellence Standards are met

• Although the focus will be commercial lines, personal lines and/or benefits work will be required at times

What You’ll Need for Success

• College Diploma or University Degree and/or equivalent work experience

• Minimum 3 years’ experience in Account Management or Customer Service

• General Insurance License required or obtain within 3 months' of employment

• Experience with commercial insurance and asset

• Team player able to work within Production and Service teams

• Ability to work independently and in a team

• Effective organizational skills and time management

• Exceptional interpersonal, verbal and written skills

• Proficient in Microsoft Office: Word, Excel and Outlook

• Experience with EPIC broker management system an asset

Why Choose HUB?

When you choose HUB, you're choosing the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker supported by over 19,000 professionals in 500 offices across North America. We provide a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

• Enjoy a competitive pay structure that includes incentives, bonuses, and more ways to increase your earnings.

• Balance your life with flexible work arrangements and generous time off.

• Benefit from a comprehensive package tailored to your needs, including company-matched RRSPs.

• Invest in your future with HUB-sponsored training and development programs. We even offer tuition reimbursement opportunities.

• Rest easy with reimbursements for professional license fees and membership dues.

• Avail special perks including discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we celebrate diversity, equity, and inclusion. We are committed to creating an environment where all our employees feel valued and empowered. In this light, we've designed our selection process to be accessible to everyone. We encourage you to let us know if you need any assistance or accommodation during the recruitment process. We believe in providing every candidate with an equal opportunity to succeed and thrive in our inclusive work environment.

For us, service is not just a value; it's our commitment. We uphold this commitment to our employees, clients, and communities. Each of our regional offices actively contributes to local causes, making a difference where it's needed most.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.