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Arizona Department of Transportation Customer Service Representative 2 in Saint George, Utah

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6536266

Job Summary:

Under general supervision, CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for the security of cash receipts, information, and a wide variety of accountable forms.\ \ Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties that involve continual public contact, which may involve face-to-face contact with irate individuals. The incumbent will be assigned to one of three shifts and may be rotated, as necessary.\ \ A background check is required.\ Overnight travel may be required.

Job Duties:

Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures. Resolves customer issues, problems, and/or concerns. Provides information to representatives of other states\' motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.\ \ Provides motor carrier customer contact, follow-up, and information referral service relative to the ECD Enforcement programs.\ \ Issues applicable permits, routes over-dimensional loads, and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must identify when enforcement actions are required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.\ \ Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit, and other related information through electronic, written, or oral means with peers, supervisors, other agencies including other governmental agencies, and the public. Attends various meetings, conferences, and training sessions.

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