Job Information
Morley Companies, Inc Work at Home Customer Service Advisor in Saginaw, Michigan
ABOUT THE ROLE
*Role: Full time | Remote - Michigan residents *
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? If you have the confidence and passion to provide exceptional customer service, you can be successful as a Work at Home Customer Service Advisor at Morley.
In this early career role, we'll teach you everything you need to know so that you can feel confident in supporting our customers. In addition to our comprehensive training, Morley offers a leadership development program to help you grow your career.
You'll find that we have a competitive benefits package and a positive, empowering work environment. Join our Morley Family and begin your career here.
What You'll Do
- Relay detailed information to customers, as well as managers and clients
- Research, process and resolve customer questions about insurance, benefits and quality-care issues
- Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
*Questions Before You Apply? *
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com{target="_blank" rel="noopener"} | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
SKILLS FOR SUCCESS
Required Skills
- Excellent communication skills
- Basic math skills
- Computer and Microsoft Office proficiency
- Able to analyze detailed information and draw reasonable conclusions
Eligibility Requirements
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Typing speed of 30+ words per minute (Take a free typing test{target="_blank" rel="noopener"}!) (direct link to test: www.typingtest.com)
- Available to work shifts between 8 a.m. and 9 p.m. Eastern time, on various days Monday through Friday, with possible Saturdays/Sundays from October through March
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)
Secluded and distraction-free work environment
*The Remote Experience * Wondering what it's like to work for Morley from home? Check out this video{target="_blank" rel="noopener"} to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)){target="_blank" rel="noopener"}
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify{target="blank" rel="noopener"}) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork{target="blank" rel="noopener"}. Privacy policy: