Experience Inc. Jobs

Overview:

The Patient Services Associate is responsible for supporting the needs of the department which includes, but is not limited to, the following: directing patients/visitors, handling patient phone calls, scheduling visits, recording insurance and demographic data.  A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation.  All duties are based on clinical operations needs as directed by the Operations Manager and/or Coordinator.

Responsibilities:

Patient Reception

• Greet and direct patients while serving in a general capacity of "information assistance"
• Schedule appointments using protocols established within the department
• Conduct "reminder calls" to ensure patients arrive timely for their appointments
• Provide/accept patient-specific forms at the time of check-in

Information Gathering

• Ensure accurate charting of demographics, insurance coverage, and additional data as needed
• Provide data collection as directed by management
• re-registers patients and verifies insurance coverage
• answer multiple incoming phone calls and relay appropriate information
• Ensure faxes are handled and addressed regularly throughout the course of a day

Patient Service

• Assists providers and co-workers as part of the health care team
• Check patients in and out of the clinic
• Prepares, cleans and maintains patient areas according to proper infection control standards
• Assists with clinic flow to ensure efficiency. Seeks out other tasks to assist with patient flow.
• Assists with the medication refill process
• Monitors and reviews patient schedule daily
• Manage and support the referral/intake process
• Medication prior authorizations are completed timely and any additional assistance required from the clinical team is requested and monitored on a daily basis
• Run Michigan Automated Prescription System (MAPS) on patients when appropriate and relay this information to the providers

General Office Support

• Orders, stocks and prepares supplies and equipment, as assigned
• Assist with quality improvement projects, as requested
• Employee may be provided other duties as assigned 
•  

Medical Records

• Record Maintenance and Quality Control
• Paper charts to be stored and purged, as needed
• Data entry, edits, and updates all appropriate systems
• Records shall be maintained in a manner that is accurate, current and secure
• Outside documents will be scanned/filed in patient's EMR
• Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
• Phone calls are triaged to appropriate parties and/or information is gathered in response to patient requests, insurance companies and other physician offices
• Patients with record or related requests should be assisted in a timely and friendly manner
• Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed timely
• Patient confidentiality is adhered to with the utmost importance

WORKING ENVIRONMENT/PHYSICAL DEMANDS:

Prolonged sitting, word processing and telephone operations.  Occasional lifting up to 20 pounds. Distracting, active office environment.

The above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements.  It should not be construed as all encompassing.  Additional duties may be assigned or deleted as needed.

Qualifications:

Minimum of high school di