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Salesforce.com, Inc Infrastructure Architect, MuleSoft Fed/PubSec Services in Sacramento, California

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Mulesoft - Customer Success Group

Job Details

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As an Infrastructure Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization.

You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

What you will accomplish:

3 months:

  • Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement

  • Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training

  • Begin to manage Mulesoft on premise platform in customer’s environments

  • Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange.

  • Begin to establish best practices around maintaining environments with focus on alerting and monitoring.

  • Identify ongoing risks and pain points throughout the project, develop and implement mitigation measures

12 months:

  • Provide expertise and leadership in solutions architecture in the infrastructure domain

  • Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle

  • Lead multiple engagements simultaneously.

  • Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs

  • Lead development of technical brown bag sessions and publish/facilitate reusable content to the field

  • Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.

  • Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

  • Participate in validation of new versions of Mulesoft software

  • Demonstrate thought leadership in Cloud Computing / Container Orchestration across multiple channels and become a trusted advisor to IT decision-makers.

  • Enable the field team and the partner ecosystem to increase delivery capacity and drive customer success

What you'll need to be successful

  • Demonstrated expertise and track record of architecting, implementing, and supporting Enterprise-grade (highly available, scalable, secure) infrastructure powering complex business solutions

  • Excellent customer-facing communication/expectation managing skills, strong cognitive ability especially with respect to understanding, documenting, and translating complex customer requirements into recommendations for appropriate solution architectures

  • Demonstrated experience with Highly-Availability, Scalability, Performance Testing & Tuning on multiple engagements

  • Experience in mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices

  • 6+ years real-world hands-on Linux problem-solving skills

  • 6+ years of hands-on experience with Cloud Computing, including infrastructure, networking, storage, platform; or experience with traditional enterprise data-center technologies, including virtualization, RDBMS, storage appliances and private networks

  • Exceptional hands-on troubleshooting and problem-solving skills

  • Solid understanding of container runtime (e.g. Docker) & container orchestration using Kubernetes

  • Working knowledge of the Kubernetes ecosystem and tooling (e.g. Helm, Istio, Knative, etc.)

What is preferred for this position

  • Multi-cloud ready: proficiency in working with AWS, Azure, GCP

  • Working knowledge of DevOps methodologies, tooling (Git, Ansible, Terraform, Jenkins, etc.) CI/CD

  • Extensive working experience with Internet technologies and protocols like TCP/IP, HTTP, VPN, DNS, SSL/TLS, etc.

  • Proficiency in at least two of the following programming languages: Bash, Go, Python, Ruby, node.js, Rust, Java

  • Working knowledge with at least one RDBMS (MySQL, PostgreSQL, MS SQL Server, Oracle DB), NoSQL (Cassandra, MongoDB), distributed key-value store ( like etcd) and Time-series DB (InfluxDB)

  • Solid security foundation and best practices

  • Working experience with load balancing products like AWS ELB/ALB/NLB or similar, and other solutions like Nginx, HAproxy

  • CKA (Certified Kubernetes Administrator) certification

  • Working knowledge of SDLC, API Lifecycle, System Integration, MicroServices; Service Mesh, Serverless knowledge is highly desirable

  • Knowledge of Open Source architectures, past contributions to open source projects are highly regarded

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

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