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Hard Rock International FLOOR SUPERVISOR - TABLE GAMES (Part-Time) in SACRAMENTO, California

Under the direction of the Director, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

  • Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play

  • Responsible for knowing all policies & procedures of the specific table game he/she is supervising.

  • Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.

  • Works diligently to support the Hard Rock culture and team philosophy throughout the property.

  • Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.

  • Promotes positive public relations and creates an enjoyable atmosphere for all customers.

  • Amicably resolves customer related problems in a fast-paced environment.

  • Ensures the protection of customer’s rewards and credit lines.

  • Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.

  • Complies with all regulatory requirements.

  • Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.

  • Creates and ensures a fun-filled, entertaining and exciting environment.

  • Perform other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

  • Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.

  • Prior experience in the Gaming industry strongly preferred.

  • Prior experience in Tribal Gaming preferred.

  • Prior experience opening new properties/outlets preferred.

  • Must be at least twenty-one (21) years of age.

WORK ENVIRONMENT:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.

  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Requisition Number: 2021-15969

Street: 3317 Forty Mile Rd

Responsibilities (Text Only): ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play - Responsible for knowing all policies & procedures of the specific table game he/she is supervising. - Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale. - Works diligently to support the Hard Rock culture and team philosophy throughout the property. - Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same. - Promotes positive public relations and creates an enjoyable atmosphere for all customers. - Amicably resolves customer related problems in a fast-paced environment. - Ensures the protection of customer’s rewards and credit lines. - Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines. - Complies with all regulatory requirements. - Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. - Creates and ensures a fun-filled, entertaining and exciting environment. - Perform other duties as assigned.

Qualifications (Text Only): EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)

  • Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
  • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
  • Prior experience in the Gaming industry strongly preferred.
  • Prior experience in Tribal Gaming preferred.
  • Prior experience opening new properties/outlets preferred.
  • Must be at least twenty-one (21) years of age.

WORK ENVIRONMENT: - While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. - Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

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