Job Information
Sacramento Municipal Utility District Data Center Operations Specialist in Sacramento, California
Title: Data Center Operations Specialist
Department: Unified Communications, Corporate Network & Data C
Location:
Sacramento, CA, US, 95819-4628
Category: Information Technology/Telecommunications
Minimum Pay Rate: $82,700.80
Maximum Pay Rate: $109,470.40
Civil Service Status: Civil Service
Apply by Date: 10/28/2024
Posting Type: Open
Come join a great high performing team of experienced IT professionals dedicated to delivering technology solutions to our community and employees that are secure, reliable, and right-sized. You will be a Data Center Operations Specialist in our Infrastructure Platform Services department and will serve as a journey member under the direction of the Senior Data Center Operations Lead. We are looking for someone that can work independently and hit the ground running.
Key functions and responsibilities associated with this position include:
Knowledge of all server platforms and LAN/WAN environments supported and ability to perform installation, upgrades, installation or configuration with data center or vendor best practices.
Basic troubleshooting, and diagnostic skills on a variety of hardware including but not limited to, Networking, Storage and Compute infrastructure.
Understanding of power distribution within IT Data Center and Telecommunication Rooms (both campus and Data Center).
Understanding of heating and cooling (i.e. hot/cold) IT Data Center design methodologies.
Understanding of data center inventory and capacity management methodologies.
SMUD's I.T. department has frequently been named in ComputerWorld's top 100 best places to work in I.T. and is also one of the Sacramento area's top employers. We are looking for individuals who are adept at managing concurrent assignments, of varying complexities, and who can effectively work both independently or in a team while being open to learning new technologies and acquiring new skill sets.
Purpose
Performs professional technical system support and maintenance for SMUD’s corporate-wide computer hardware environment in the areas of enhancement, installation, support, maintenance and training to ensure SMUD’s use of technology supports its current and future business practices.
Nature and Scope
Serves as a journey-level resource in a relevant professional discipline; works independently on projects of minor to moderate complexity; exercises independent judgment and discretion within established broad guidelines.
Duties and Responsibilities
Responsible for day to day activities, project work and capacity management for SMUD data center facilities and SMUD campus telecommunications rooms to include mentoring junior team members.
Assist with data center and IDF/MDF design and installation activities to include, but are not limited to, data center layouts, cage builds, rack layouts, electrical circuits, HVAC hot/cold aisle configuration, etc.
Develop and maintain technical documentation and procedures for Data Center activities and standards.
Computer rack design, equipment installation and maintenance.
Fiber and Copper network infrastructure and cable installation and maintenance.
Work with DCIM software to track facility layout; manage Data Center infrastructure asset database; provide 24-hour on call rotation support.
Manage employee and vendor access of SMUD data center facilities.
Monitoring site for capacity needs and power/cooling.
Manage work and priorities through ticketing system.
Install and maintain CDU, PDU and UPS infrastructure.
Other related duties as assigned
Required Education
- AA/AS degree from an accredited college or university majoring in Computer Science, MIS, Business Administration or other closely related field or equivalent experience.
Required Experience
- Three or more (3+) years of progressively responsible relevant professional work experience in planning, installing, maintaining and supporting data center infrastructure or other closely related experience.
Required Licenses/Certificates
Must possess and maintain a valid California Drivers License and a satisfactory driving record (not more than two moving violations in the last two years).
Candidates must be able to pass and maintain CIP (Critical Infrastructure Protection) background clearance.
Knowledge Of
Concepts of computer hardware; methods for accessing data; fundamentals of rational and network database management; concepts and operation of multi-user and multitasking operating system; fundamentals of desktop hardware, software and operating systems including diagnostic tools; terminology for PC hardware, software and networking; operating use of hardware and peripherals; concepts and principles related to implementing technology solutions; techniques and practices for resolving complex technical issues; techniques related to customer relations; concepts of distributed and network computing; standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards. Concepts of computer hardware; methods for accessing data; fundamentals of rational and network database management; various server platforms and LAN/WAN environments; fundamentals of desktop hardware, software and operating systems including diagnostic tools; terminology for PC hardware, software and networking; operating use of hardware and peripherals; concepts and principles related to implementing technology solutions; techniques and practices for resolving complex technical issues; techniques related to customer relations; concepts of distributed and network computing; standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards.
Skills To
Respond to and resolve customer issues, concerns and needs; develop creative ways to solve a problem; stay abreast of new IT technology, tools and methods to develop and support business applications; stage, assemble, configure and test.
Desirable Qualifications
Experience with the following tools/applications:
Diagramming software such as Visio/AutoCAD
Troubleshooting tools such as Sniffers or Fluke
DCIM software such as Graphical Network netTerrain
Ticketing software including ServiceNow
Experience with Office 365 Suite, advanced Excel skills desired
3 years of experience with cable management in data centers and/or campus IDFs
Physical Requirements
Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
On-site
This role will be an on-site role that will require being in person at one of SMUD's campuses daily to complete work tasks.
SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.
Req ID: 1730