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Description We are recruiting for a Customer Service Representative in Sacramento, California. This role is within the IT Consulting industry and will operate under a hybrid work model. The successful candidate will be responsible for handling customer inquiries, processing applications, maintaining customer records, and collaborating with the team. This role provides an opportunity for a contract to hire employment.

Responsibilities:

• Process and manage customer credit applications with accuracy and efficiency

• Maintain and update customer credit records regularly

• Handle inbound and outbound calls, responding to customer inquiries and voicemails

• Respond to customer emails and chats in a timely and professional manner

• Collaborate with the operations team to update order statuses and track shipments

• Utilize various systems and platforms, including Salesforce, to manage customer cases and pull reports

• Assist in processing returns and replacing devices, and provide basic troubleshooting

• Work closely with customers to understand and resolve any billing issues

• Maintain a commitment to learning and problem-solving, demonstrating initiative in understanding the business and team dynamics

• Handle different customer bases, including end users purchasing equipment and clients of all kinds. Requirements • Possession of a Bachelors / Honours Degree in relevant field

• Demonstrable experience in the IT Consulting industry, although fresh graduates are welcome to apply

• Proficiency in Call Center Customer Service

• Proven ability in handling Inbound Telephone Calls

• Previous experience with Answering Inbound Calls would be beneficial

• Familiarity with Inbound and Outbound Calls

• Excellent communication and interpersonal skills

• Ability to work in a team and in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Willingness to learn and adapt to new technologies and tools

• Fluency in English language, both written and spoken

• Ability to handle confidential information with discretion

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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