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Collection Services Program Manager

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Collection Services Program Manager

Salary

$109,494.72 - $120,707.28 Annually

Location

Sacramento, CA

Job Type

Permanent Full-Time

Job Number

28320-A

Department

Finance

Opening Date

08/30/2024

Closing Date

9/20/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

The Position

There is an additional 3.35% Management Differential which is added to the posted salary for this class.

This is a limited continuous filing exam. The filing cut-off is at 5:00 pm on:

9/13/2024, 9/20/2024 (final)

The Collection Services Program Manager is a management class in the Collection Services series. Under general policy direction, through supervisors and lead-workers, incumbents plan, organize, direct, and control collection/legal enforcement activities of debts owed to County departments and others.

Examples of Knowledge and Abilities

Knowledge of

• Specific procedures, rules, regulations, and laws that pertain to all aspects of collection enforcement operations

• Federal, state and local welfare programs that impact collections

• Supervisory and personnel principles and practices including affirmative action concepts

• Budget preparation and control

• Accounting and statistical methods

• Administrative and fiscal procedures of county government

• Methods and techniques for conducting and implementing analytical studies of multi-functional work processes and procedures

• Principles and techniques of management and organization

• Practical application of computers and equipment

• English grammar, punctuation, and spelling

Ability to

• Work well in a team environment with shared goals

• Effectively manage subordinate staff

• Effectively contribute to the County's and Department's goals and objectives

• Effectively present conclusions and recommendations orally and in writing

• Analyze financial and statistical data

• Analyze and implement effective administrative and office management procedures

• Effectively represent the department

• Develop and train others in effective work procedures

• Analyze and evaluate facts and evidence

• Draw logical conclusions and make proper recommendations

• Evaluate situations and people accurately and adopt effective courses of action

• Establish and maintain effective working relationships

• Prepare clear, concise and comprehensive correspondence and reports

• Keep accurate notes and records of activities

• Read and understand legal codes and cases

Employment Qualifications

Minimum Qualifications

Either:

1. One year of experience in the Sacramento County class of Collection Services Supervisor.

Or:

2. Three years of experience, in any combination, in a supervisory or management capacity involving delinquent debt collection for either a collections agency, an employer who does not use a collections agency, or a federal, state or county government.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Special Requirements

Special Skills: Some positions in this class may additionally require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:

• Interprets and explains the meaning of laws, rules, and regulations in a language other than English.

• Conducts interviews in a language other than standard English, and translates information obtained into English.

• Acts as a special consultant to other staff to help interpret the needs and problems of individuals of different languages and cultural backgrounds.

• Assists staff in revenue collections by giving advice and information on problems involving relationships with clients and staff of different languages and cultural backgrounds.

• Assists other Collection Services Agents and Criminal Investigators by using applicable special skills to help them with the differences of the English language patterns used in different cultural communities or by translating, interpreting or otherwise using language skills.

  The Sacramento County Civil Service Commission approved the use of selective certification for special skills for this class on October 22, 1987.

Criminal History and Background Check: Applicants for Collection Services Program Manager must pass a criminal history and background check that may include contact of prior employers and/or personal references. Applicants will be fingerprinted for purposes of search of local, state and national fingerprint files to disclose any criminal record. A classifiable set of fingerprints shall be furnished to the Department of Justice and to the Federal Bureau of Investigations. Additionally, an individual who currently has, or has had in the past, an account with the Sacramento County Department of Revenue Recovery (formerly Division of Revenue Recovery) may be disqualified from employment as a Collection Services Program Manager.

Physical Requirements: An individual must be able to effectively carry out the duties of the class, as identified in the class specification. There are no special or specific physical requirements for this job.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here (http://agency.governmentjobs.com/sacramento) to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

• If you have no experience, write "no experience" for the appropriate question.

• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here (https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx) for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

• www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).

GENERAL BENEFITS:

Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.

TEMPORARY POSITIONS:

Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.

SALARY STEP INCREASES:

The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.

PAY:

All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.

VACATION:

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:

14.5 holidays per year as recognized.

SICK LEAVE:

Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.

PARENTAL LEAVE:

Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.

TUITION REIMBURSEMENT:

Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:

Social Security and Sacramento County Employees' Retirement System coverage.

HEALTH INSURANCE:

The County offers a variety of health plan design options to fit individual needs.

DENTAL INSURANCE:

The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.

LIFE INSURANCE:

The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

DEFERRED COMPENSATION:

The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.

EMPLOYEE ASSISTANCE PROGRAM:

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions

• Marriage or Family Relationships

• Financial or Credit Worries/Elder Care

• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:

The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:

  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

• MEDICAL REIMBURSEMENT ACCOUNT:

  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:

In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.

SACRAMENTO CREDIT UNION:

The credit union offers loan facilities and systematic saving plans through payroll deduction.

SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.

Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.

MINIMUM QUALIFICATIONS:

Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

PROMOTIONAL EXAMINATIONS:

If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.

OPEN EXAMINATIONS:

Any person who meets the minimum qualifications may apply.

CONTINUOUS FILING EXAMINATIONS:

Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.

ELIGIBLE LISTS:

Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.

EXAMINATION RATINGS:

Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.

APPEAL PROCESS:

Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.

FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx

OTHER INFORMATION

VETERAN'S PREFERENCE:

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:

As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.

CONFLICT OF INTEREST CODE:

Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.

CONCURRENT EMPLOYMENT:

No employee may concurrently occupy more than one County position.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.

DRIVER LICENSE:

Possession of a valid California Driver License may be required for some positions.

PROBATIONARY PERIOD:

Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.

AGENCY SHOP/FAIR SHARE FEE:

Some positions require, as a condition of continued employment, that the person either:

1. Become a union member;

2. Pay a fair share fee to the union; or,

3. Meet specific requirements under which an equivalent amount must be paid to a charity.

FINGERPRINTING AND CRIMINAL RECORD CHECKS:

Fingerprinting and criminal record checks are required for some positions.

01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

  02

  Select the one that best describes how you meet the minimum qualifications for Collection Services Program Manager for the County of Sacramento.

• One year of experience in the Sacramento County class of Collection Services Supervisor.

• Three years of experience, in any combination, in a supervisory or management capacity involving delinquent debt collection for either a collections agency, an employer who does not use a collections agency, or a federal, state or county government.

• I do not meet the minimum qualifications for Collection Services Program Manager for the County of Sacramento.

  03

  Select all the boxes that best describe where you gained your supervisory or management experience involving utility billing and/or delinquent debt collection.

• Billing and/or collection agency.

• Employer who does not use a billing and/or collections agency.

• Federal, state or county government.

• None of the above.

  04

  Select the one box that best describes your education from an accredited college or university.

• None.

• Some completed coursework, but less 30 semester (45 quarter) units.

• 30 semester (45 quarter) units, but less than 60 (90 quarter) units.

• Associate's degree, or at least 60 semester (90 quarter) units.

• At least 90 semester (135 quarter) units, including completion of at least 30 semester (45 quarter) upper division units towards a Bachelor's degree.

• Bachelor's degree or higher.

  05

  If you have received a Bachelor's degree or higher from an accredited college or university, select the one box that best describes your major.

• Accounting.

• Business Administration.

• Business Management.

• Communications.

• Economics.

• Finance.

• Mathematics.

• Public Administration.

• Other.

• None of the above.

  06

  In order to qualify for this position, you must have management and/or supervisory experience. The specific duties you performed as a manager and/or supervisor must be listed in the "Duties" section of your application for that information to be used to qualify you for this position. Information in a resume and/or your answers to the supplemental questions will not be considered as part of the minimum qualification screening process.

• I understand and have made sure my application includes all pertinent management/supervisory duties that I believe qualify me for this position.

  07

  Select the one box that best describes your management and/or supervision experience with utility billing and/or delinquent debt collection.

• None.

• Some experience, but less than three (3) years.

• Three (3) years, but less than five (5) years.

• Five (5) years, but less than seven (7) years.

• Seven (7), but less than nine (9) years.

• Nine (9) years or more.

  08

  Select all the boxes that best describe aspects of utility billing and/or delinquent debt collection that you were responsible for either directly or through subordinates.

• Identification of debts owed.

• Assessment of debtor ability to pay.

• Negotiation of payment plans.

• Utilizing legal enforcement measures.

• Tracking of actual collection results.

• Remove and adjust charges and penalties.

• Review and approval of financial adjustments performed by others.

• Perform analysis and have full authority to adjust financial records or direct others to perform adjustments.

• Issue credits or refunds to accounts.

• Issue, maintain and release property liens.

• Other.

• None of the above.

  09

  Select all the boxes that best describe the major billing and/or debt collection functions that you were responsible for either directly or through subordinates.

• Business license collections.

• Court ordered debt.

• Property tax collections.

• Revenue recovery.

• Utility billing and collections.

• Other.

• None of the above.

  10

  Select all the boxes that best describe your operational experience in a supervisory or management capacity over staff engaged in utility billing and/or delinquent debt collection.

• Analyzing and implementing effective administrative and office management procedures.

• Analyzing data to determine what operating changes are needed in order to reduce costs and/or maximize collections.

• Assisting in the analysis and implementation of changes in laws, ordinances, codes, regulations, and procedures affecting the collection of fees, rates, or debts.

• Conducting and implementing analytical studies of multi-functional work processes and procedures.

• Coordinating assigned responsibilities among staff.

• Developing and implementing new procedures, and/or revising and updating existing procedures.

• Interpreting and explaining laws, rules, ordinances, codes, and regulations to office staff, customers, general public, and other concerned parties.

• Monitoring financial and statistical reports and taking appropriate action or making recommendations for action when necessary.

• Planning, organizing, directing, and controlling function/activities of a department or unit.

• Other.

• None of the above.

  11

  Select all boxes that best describe your personnel experience in a supervisory or management capacity over staff engaged in utility billing and/or debt collection.

• Interviewing and hiring.

• Conducting and/or providing for training.

• Mentoring, coaching, and developing workforce.

• Conducting meetings.

• Preparing and delivering performance evaluations.

• Evaluating staff productivity and achievements.

• Investigating and resolving disciplinary issues.

• Executing progressive discipline regarding related personnel actions.

• Resolving personnel issues in an effort to eliminate conflicts.

• Advising subordinate supervisors on personnel matters.

• None of the above.

  12

  Select all the boxes that best describe a role you have experience fulfilling for your employer on a regular basis in a supervisory or management capacity.

• Establishing and maintaining effective working relationships with staff, other departments and agencies, and the general public.

• Participating in governmental committees and workgroups involved in developing, analyzing, and improving collection laws, regulations, procedures and activities.

• Representing your department or division in activities and meetings with other departments or divisions.

• Representing your employer at meetings with other professionals such as associations, contractors, vendors, etc.

• Representing your employer in Federal, State, external and/or internal audits.

• None of the above.

  13

  Select all the boxes that best describe the customer service duties you have experience performing on a regular basis.

• Responding to routine customer inquiries and complaints.

• Explaining complex policies, rules, or regulations to customers and/or the general public.

• Explaining declined account adjustments to customers.

• Responding to disruptions in customer service delivery (i.e. equipment malfunctions) and implementing alternative solutions.

• Receiving and resolving escalated customer service inquiries or complaints from staff.

• None of the above.

  14

  Select all the boxes that best describe your involvement in developing a culture of excellent customer service.

• Establishing customer service standards and communicating to staff.

• Creating performance measures and holding staff accountable.

• Monitoring staff and recognizing for providing quality customer service.

• Addressing customer complaints to determine root cause and ensure resolution.

• Identifying issues affecting customer service and developing solutions.

• Surveying customers on level of satisfaction with service they received.

• None of the above.

  15

  Select all the boxes that best describe your experience developing and composing documents related to your qualifying experience.

• Analytical and statistical reports.

• Business letters.

• Memoranda of understanding.

• Policies and procedures.

• Presentation materials.

• Progress status reports.

• Reports to governing bodies (Boards, Commission, Councils, etc.).

• Request for proposal (RFP).

• Training materials.

• Other.

• Reviewed, edited and/or approved billing and/or collections related documents composed by others.

• None of the above.

  16

  Select all the boxes that best describe the accounting/auditing financial transactions for which you have had supervisory or management responsibility.

• General ledger reconciliation.

• Internal controls.

• Payment plans.

• Payment reconciliation.

• Transaction/Adjustment approval.

• None of the above

  17

  Select all the boxes that best describe your budgeting experience.

• Preparation of budget items for review.

• Review of prepared budget information before submission.

• Responsibility for submitting a budget.

• Budget analysis and monitoring.

• None of the above.

  18

  Select all the boxes that best describe the computer programs you are proficient in and use on a regular basis in the administration of your job. You may be required to demonstrate your proficiency during the interview process.

• Enterprise Resource Planning (e.g. SAP, COMPASS, PeopleSoft, etc.).

• Microsoft Access or similar software.

• Microsoft Excel or similar software.

• Microsoft Outlook or similar software.

• Microsoft PowerPoint or similar software.

• Microsoft Teams or similar software.

• Microsoft Word or similar software.

• Other software.

• None of the above.

  19

  Select the one box that best identifies your proficiency using Microsoft Word or similar software. Upon interview, you may be required to demonstrate your proficiency using Microsoft Word.

• None.

• Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc.

• Intermediate: Creating form letter templates; creating and using styles; cutting and pasting from unlike data sources; etc.

• Advanced: Creating macros; creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc.

  20

  Select the one box that identifies your proficiency using Microsoft Excel or similar software. Upon interview, you may be required to demonstrate your proficiency using Microsoft Excel.

• None.

• Basic: Data entry; inputting data to create simple reports; using and creating simple formulas/form; etc.

• Intermediate: Using complex formulas; using macros; creating spreadsheets/ worksheets; etc.

• Advanced: Creating macros; creating complex spreadsheets; extracting data from multiple sources and worksheets; creating charts and graphs; etc.

  21

  Select the one box that best describes your highest level experience with complex automated billing, record-keeping, accounting, and/or customer portal systems.

• Leading a team developing new aspects/features (i.e., statistical calculation, report generation) of automated billing, record-keeping, accounting, and/or customer portal systems.

• Participating on a team developing new aspects/features (i.e., statistical calculation, report generation) of automated billing, record-keeping, accounting, and/or customer portal systems.

• Suggesting enhancements to existing aspects/features of automated billing, record-keeping, accounting, and/or customer portal systems, and participating in the development of the enhancements.

• Identifying and reporting problems with automated billing, record-keeping, accounting, and/or customer portal systems and participating in their solution.

• None of the above.

  22

  Describe in detail your education, training, and experience as it pertains to the position of Collection Services Program Manager with the County of Sacramento. For all experience listed, provide the following information if applicable:

• Your job title(s)

• Your employer (you may include more than one employer)

• The department/unit

• Dates of employment

• Primary duties and responsibilities to support and further clarify the experience selected in response to all prior supplemental questions, as well as, other applicable duties performed

If you have no relevant education, training, or experience, please write "None".

23

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.

• No.

  24

  I have read the General Requirements and Other Requirements as stated on the job announcement.

• Yes.

  Required Question

Agency

County of Sacramento

Address

700 H Street, Room 4667 Sacramento, California, 95814

Phone

(916) 874-5593

Website

http://www.saccountyjobs.net

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