Job Information
CalSTRS Benefit Resolution Analyst in Sacramento, California
Job Posting: Benefit Resolution Analyst
State Teachers' Retirement System
JC-415047
-
Benefit Resolution Analyst
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,684.00 - $7,114.00 per Month
Final Filing Date: 5/6/2024
Job Description and Duties
This position is being re-advertised. Those who have previously applied are still being considered and do not need to reapply.
The CalSTRS Service Retirement Division is seeking a motivated individual to work as an Associate Governmental Program Analyst (AGPA) on the Benefit Resolution, Appeals & Legislation Team.
The Service Retirement Division is the largest benefit program within CalSTRS and responsible for the timely and accurate delivery of benefits to retired California educators.
The Benefit Resolution, Appeals & Legislation Team receives, analyzes and resolves escalated member inquiries; communicates with members both verbally and in writing; conducts the internal appeal process and implements outcomes for the Service Retirement Division; assists with the external appeal process; proposes, analyzes and implements legislation that impacts the Service Retirement Division; facilitates requests for Legal Opinions.
Under the general direction of the Pension Program Manager I, the Service Retirement (SR) Benefit Resolution, Appeals and Legislation Team (BRAL) incumbent works independently and in a team environment exercising a high degree of initiative, independence and good judgment in the course of interpreting and applying current law or changes in policies, procedures and administrative directives. The incumbent independently performs the most complex analytical tasks, including responding to internal and external customers, ensuring responses are correct, consistent, complete, concise and compassionate; processing and quality checking reissued payments; and the analysis and preparation of Decision Letters for review and signature by SR Leadership. The consequence of error is critical and could have a significant impact on members, beneficiaries and CalSTRS.
The ideal candidate will possess the following skills:
Demonstrated ability to analyze and solve complex problems or data and draw logical and practical conclusions.
Demonstrated ability to act independently and as a successful team member.
Demonstrated ability to organize, establish workload priorities, and strong time management skills.
Excellent written and oral communication skills.
Outstanding customer service skills.
Familiarity with CalSTRS Systems (Preferably START & MIC), policies and procedures, and the Teachers' Retirement Law.
Experience using Microsoft products (Word, Excel, Outlook, etc.).
Tactfulness, discretion, and professional discipline.
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
Telework Information: We offer a hybrid approach including in-office and remote work solutions with staff working on-site at our Headquarters in West Sacramento 2 days per week.
Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now.
You will find additional information about the job in the Duty Statement (https://www.CalCareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=22225293&name=815-434-5393-043_AGPA_Vacant.pdf) .
Working Conditions
All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST (https://hrnet.calhr.ca.gov/CalHRNet/SpecCrossReference.aspx?ClassID=5393)
Additional Documents
Job Application Package Checklist (http://calcareers.ca.gov/CalHrPublic/Jobs/JobApplicationPackageChecklist.aspx?JobControlId=415047)
Duty Statement
Position Details
Job Code #:
JC-415047
Position #(s):
815-434-5393-043
Working Title:
Benefit Resolution Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,684.00 - $7,114.00 A
# of Positions:
1
Work Location:
Yolo County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
CalSTRS: Securing the financial future and sustaining the trust of California’s educators
CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Named as one of the best places to work in money management eight times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness.
Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets.
In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive.
If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at CalSTRS.com/about-CalSTRS .
Special Requirements
Statement of Qualifications
A Statement of Qualifications (SOQ) must accompany your application. Your SOQ responses should be typed with no less than 12-point font and no more than two pages in length. You must include your name, the position title, and the position number in the header of the Statement of Qualifications. The SOQ must address the following questions:
After reviewing the duty statement, please explain how your prior work experience, knowledge, abilities and/or education has prepared you to succeed in this position.
Describe what you think makes the ideal team environment and what steps do you take to contribute positively to a team?
Describe your experience communicating with customers or clients in writing. Include your techniques and practices that help you communicate effectively.
Exam
This position requires a current Associate Governmental Program Analyst Exam. If you need to take the exam or if your score has expired,click here (https://calcareers.ca.gov/JOBSGEN/9PB04.PDF) to gain list eligibility.
Background Investigation
Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.
CalSTRS Disclosure Requirements
This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code (https://www.calstrs.com/files/7e818a3e7/ConflictofInterestCode.pdf) that applies to CalSTRS team members and the Political Reform Act (https://www.fppc.ca.gov/the-law/the-political-reform-act.html) , which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) (http://www.fppc.ca.gov/Form700.html) .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date:5/6/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
State Teachers' Retirement System
Attn:Recruitment
P.O. Box 15275, MS 31
Sacramento,CA95851-0275
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
State Teachers' Retirement System
CalSTRS, Attn: Recruitment
100 Waterfront Place
West Sacramento,CA95605
08:00 AM-05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications -A Statement of Qualifications is required. Please see the Special Requirements section of the job posting for detailed instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
CalSTRS offers a competitive pay schedule and a work-life-balance for all itsemployees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some benefits include:
Alternative work schedules
Flexible work hours
Remote work options
Medical benefits, including health, dental and vision insurance
Paid holidays and a defined benefit retirement program
More than four weeks of vacation/sick leave for leaders
More than three weeks of vacation/sick leave for staff
Health insurance in retirement
Employee Assistance Program
Loan forgiveness under the federal Public Service Loan Forgiveness Program (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)
For the latest information on the benefits offered by the state of California, explore theHealth Benefits Summary provided by CalHR (https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx) .
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Recruitment
(916) 414-4990
Recruitment@CalSTRS.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 414-4933
EEOMailbox@calstrs.com
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
Electronic applications through your CalCareer account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please provide the following information on your application: 815-434-5393-043, RPA: 7205, JC-415047
If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree.
Training and development (T&D) assignments may be considered for this position. If you are applying as a T&D, please indicate this in the eligibility section of your application.
Candidate may be selected by application packet review only.
Multiple positions may be filled from this recruitment.
Submission of an incomplete STD 678 may result in disqualification.
Additional Salary Information
All civil service positions have salary ranges with minimum and maximum pay rates. Typically, employees who are new to civil service are appointed at the minimum rate of the salary range for the position. Special provisions for appointments above the minimum exist to meet special recruitment needs and to accommodate employees who transfer into a position from another civil service position and are already receiving salaries above the minimum.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.