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Mastercard Manager, People Business Partner in São Paulo, Brazil

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, People Business Partner


This person will act as a single point of the contact for the employees and managers in the business unit. Proactively support the delivery of HR Processes on the client’s side and manage complex and difficult HR Projects cross-functionally.


In this role you will:

  • Build a strong business relationship with the internal client.

  • Actively identify gaps, propose and implement changes necessary to cover risks.

  • Facilitate the management team to bring best solutions for employees.

  • Act as the performance improvement driver and provoke positive changes in the people management.

  • Design and maintain organizational charts, workforce planning, and succession plans.

  • Provide HR policy guidance and interpretation to both employees and management.

  • Analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies.

  • Manage and resolve complex employee relations issues, conducting effective, thorough, and objective investigations when necessary.

  • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

  • Oversee recruitment efforts for all personnel, including writing and placing job ads, working with recruitment agencies, and conducting interviews for managerial and key positions.

  • Conduct regular meetings with respective business units.

  • Consult with line management, providing HR guidance when appropriate.

  • Ensure legal compliance throughout human resource management.

All about you

  • Proven working experience as HR manager or other HR executive.

  • People oriented and results driven.

  • Demonstrable experience with HR metrics.

  • Knowledge of HR systems and databases.

  • Ability to architect strategy along with leadership skills.

  • Excellent active listening, negotiation, and presentation skills.

  • Competence to build and effectively manage interpersonal relationships at all levels of the company.

  • In-depth knowledge of labor law and HR best practices.

  • Degree in Human Resources or related field.

  • Strong business acumen.

  • Excellent communication skills, both verbal and written.

  • Strategic thinking and leadership skills.

  • Strong problem-solving and analytical skills.

  • Ability to lead and develop HR department staff members.

  • Proven ability to manage multiple priorities in a dynamic environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.