Job Information
Hunt Forest Products IT Support Tech in Ruston, Louisiana
The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Team, TeamViewer, telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Essential Duties and Responsibilities
Provide quality services to the end users which include the following key roles and responsibilities:
Support for laptop, desktop, tablets, peripherals and network infrastructure.
Support for operating system, base load software, MS Office suite and other business applications
Support for all IT related hardware (computers, servers, network devices and printers)
Support for the mobility devices (IOS/iPhone/iPad/Android)
Utilize the helpdesk system to resolve tickets quickly & efficiently
Respond to end-user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites
Provide on-call support if required outside business hours as needed
Perform data center/server room/IT room facilities management operations for basic administration duties
Knowledge and Skills
Proficient with client & server operating systems (Windows 11, Server 2022)
Working knowledge of network protocols and devices
Certifications such as Network+, CCNA, or Security+ are a plus
Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred
Hands-on experience with Windows/Linux/Android/IOS
Working knowledge of office automation products and computer peripherals, like printers and scanners
Working knowledge of network security practices and anti-virus programs
Ability to perform remote and in person troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
People-oriented attitude is a plus
Personal Attributes
Strong customer service orientation
Good written, oral, and interpersonal communication skills
Ability to conduct research into PC and software issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment
Education and/or Experience
BS in an IT relevant field desired
2 plus years' experience in related field
Pay commensurate with experience. Excellent benefits package.
Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.