Experience Inc. Jobs

Description

We are looking for a proactive and experienced Help Desk Analyst II to join our team in RUSSELL SPRINGS, Kentucky. In this role, you will be providing essential Tier 2 technical support to an array of end-users across the organization, primarily focusing on operations, production floor employees, and office personnel. Your technical prowess will be critical in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, maintaining a responsive technology ecosystem for staff and manufacturing machinery.

Responsibilities:

• Efficiently diagnose, troubleshoot, and resolve hardware, software, and network-related issues to minimize downtime in operations.

• Provide superior Tier 2 technical support to end-users across the organization.

• Handle and troubleshoot Tier 1 & 2 tickets, ensuring timely resolution and detailed communication with users throughout the issue lifecycle.

• Support and maintain IT hardware, including desktops, laptops, printers, scanners, mobile devices, and production-related technology tools.

• Collaborate with the broader IT team to escalate and resolve complex issues, ensuring alignment with company technology protocols.

• Assist in configuring and troubleshooting specialized manufacturing software, including connections with production equipment.

• Provide excellent end-user support by documenting solutions, answering queries, and educating users on best practices for IT systems and tools.

• Conduct routine system and software updates, ensure policy compliance, and support technology implementations to improve efficiency.

• Identify recurring issues proactively and contribute to long-term technical solutions to mitigate disruptions in operations.

Requirements

• Applicant must have a minimum of 3 years of experience in a similar role.

• Proficiency in Cisco Technologies is required.

• Expertise in Citrix Technologies is essential.

• Familiarity with Mac Computers is necessary.

• Applicant should have hands-on experience with Microsoft technologies.

• Knowledge and experience with network printers.

• Proficiency in handling Apple Devices.

• Demonstrated experience in Computer Hardware is required.

• Experience in Configuration Management.

• Applicant must have a track record of successful Deployments.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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