Experience Inc. Jobs

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

What you will do-

• Provide leadership, direction and coaching to the Customer Service Team by organizing resources, providing priority management, and ensuring performance metrics are met

• Responsible for hiring, training, onboarding, and forecasting staffing business needs to meet peak demands

• Handle issue escalation for customer service concerns and communicates with internal/external customers regarding resolution as required; escalates with Ops Management as required

• Responsible for developing each direct report and resolves personnel issues with tactfulness and emotional intelligence

• Partner with cross-functional partners to manage product allocation plans, recalls, and communication plans for customer facing teams

• Act as a liaison between customers, sales, service, and accounting to resolve status, order placement, shipment, and billing issues

• Responsible for keeping a pulse on the needs and pain points for the customer care team as well as customer experience; propose and implement solutions to drive efficiency

• Responsible for identifying and removing roadblocks for the customer care team (this includes, but is not limited to, monitoring, and ensuring data accuracy in ERP, escalating inconsistencies, and ensuring errors are reported and addressed by appropriate teams for quick resolution

What you need-

• Bachelors' degree or 6+ years of equivalent, relevant experience in lieu of degree

• 2+ years of experience

• Experience in people management and customer service

$70,400 - $109,400 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.