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East West Bank Associate Banker in Rowland Heights, California

Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch and high-tech relationship banking experience across all customer touchpoints.

As an Associate Banker, you will play a key role in

  • helping customers with their day-to-day financial needs

  • recommend the right product that fit customer’s need

  • connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs

  • introducing the bank’s latest technology products to meet our customers’ expanding needs

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

  • Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange

  • Document large deposit over Currency Transaction Reports

  • Identify fraudulent activity to prevent potential loss to the bank

  • Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

  • Maintain strong relationships with existing customers and cultivate new customer relationships

  • Cross sell and refer bank products such as (depository products, wealth management, mortgage) that fit customers’ needs

  • Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience

  • Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals

  • Demonstrate the ability to learn and adapt to new processes and technology platforms quickly

  • Perform other duties as assigned

  • High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred

  • 1 year of recent customer service and cash handling experience

  • 1 year of previous teller / new account experience in a banking institution preferred

  • Ability to learn products, services, and procedures quickly and accurately

  • Excellent customer service skills

  • Strong attention to details and time management skills

  • Proficiency in Microsoft Word and Excel

  • Flexibility to work on weekends when needed

Requisition ID: 2021-8521

Street: 19756 E. Colima East Road