Job Information
Double JJ Resort Banquet Server in Rothbury, Michigan
Job Overview
The purpose of this position is to interact with our guests and ensure they have a great experience when visiting an event at the Double JJ Resort. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner.
Banquet Servers will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, dance floors and audio visual equipment.
General Responsibilities
· Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
· Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive.
· Be in communication with the lead catering staff regarding any special needs.
· Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
· Maintain high standards of safety and cleanliness in all areas of the Conference Center.
· Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
· If no upcoming events, have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event.
· Work with Guest Services to transport any and all items needed for an outdoor event not within the Conference Center and tent areas.
· Provide all group guests with a lasting experience of the resort with intent for return business.
· Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
· Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
· Properly open and pour wine at the tableside.
· Performing basic cleaning tasks as needed or directed by supervisor.
· Greet all guests and warmly with an appropriate greeting.
· Adhere to grooming and appearance standards consistently.
· Understands and can communicate products and services available at the resort.
Job Qualifications
Education:
· High school diploma or equivalent preferred.
Experience:
· Previous serving experience preferred.
· Excellent oral communication skills required.
· Positive interpersonal skills required.
Physical Requirements/Work Conditions
· Frequently lifts/carries up to 25 lbs
· Occasionally lifts/carries up to 50 lbs
· May be indoor or outdoor setting depending on outlet
· Varying schedule to include evenings, holidays and extended hours as business dictates
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Physical setting:
- Bar
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Rotating weekends
- Weekends as needed
- Weekends only
Education:
- High school or equivalent (Required)
Experience:
- Banquet: 1 year (Preferred)
- Serving: 1 year (Preferred)
- Customer service: 2 years (Required)