Job Information
Development InfoStructure Change Management & Communications (CMC) Lead in Rosslyn, Virginia
Development InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe of services will support the international development community, multiple civilian agencies and the nation’s defense and intelligence communities. Our focused research, services and products include complex DevSecOps solutions to support refugee processing across multiple federal agencies, research and development for Signal Intelligence (SIGINT), Command, Control, Communications, Computers and Intelligence (C4I), Data Analytics, and Intelligence, Surveillance and Reconnaissance (ISR) development and sensor capabilities supporting both the aerospace/defense and intelligence communities, as well as complex HHS comprehensive care coding requirements, and integrated management systems for our countries civilian agencies (FAA, FDIC, HOR, etc.).
Our primary mission is to best serve the needs of our clients by solutioning with our stakeholder teams to ensure that the goals and objectives of our customers are proactively solutioned, such that opportunities to invest our time in developing long-term solutions and assets are abundant and move our clients forward efficiently.
At DEVIS, we are enthusiastic about our research, our work and embracing an environment where all are supported in the mission, while maintaining a healthy work-life balance.
Overview
Development InfoStructure (Devis) is currently seeking an experienced Change Management & Communication Lead to join one of our Department of State program in Rosslyn, VA. The CMC Lead will provide stakeholder interface with Business Leads, Project Managers, Business Analysts and will provide daily tactical execution of the overall change and communication plan and stakeholder engagement plan.
Responsibilities
Draft professional communications detailing USRAP changes and updates for various government and non-government audiences
Translate complex technical concepts for a largely non-technical audience
Deliver the START Product Owner and Production Support team with system enhancement requests, advocating on behalf of the end user to ensure processing is conducted efficiently and effectively
Offer USRAP Program expertise based on acute understanding of Refugee processing and ServiceNow (START) capabilities
Maintain a thorough and current awareness of RSC and RPC policies, plans, initiatives and developments that impact or otherwise influence USRAP Partners
Facilitate and execute User Acceptance Testing on roughly an every-other-quarter basis, working with RSC staff members to collect feedback
Lead meetings with various stakeholders to discuss policy, process, and system changes, and represent the expected impacts of such changes
Provide recommendations to the RSCs on opportunities for increased engagement with staff
Review START release items and provide feedback on release note drafts with the end user
Create and maintain ServiceNow reports to monitor START system usage
Provide assistance to the RPC Help Desk on user account management practices/updates
Monitor and assess stakeholder engagement and user adoption as new releases go-live
Related duties or special projects as assigned
Desired Qualifications
5-7 years of experience in Change Management and communications providing tactical execution of change strategies and communications plans following a structured change management methodology
Requires strong interpersonal skills coupled with experience working within a CMO or Project Management Office (PMO) type environment
Experience working in a federal IT related industry is a plus
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization and with customers in a fast-paced environment
Experience interfacing with government customers to understand, interpret, and analyze requirements
Demonstrates the ability to supervise and lead others
Must be capable of working in an environment that is demanding, and requires independent thinking, problem resolution and responsible actions with minimal direct oversight by senior management
Experience writing and delivering performance assessments and providing constructive feedback
Strong proven ability to use MS Office to create communications documents in MS Word, PowerPoint, and Excel
Education/Certifications
Bachelor’s Degree in Communications or a related field, or Associate's Degree with10 years of experience may be substituted for the BA/BS or equivalent relevant experience
PMP Preferred
Required Qualifications
Must be a US Citizen
Active Secret Clearance
Additional Perks/Benefits
Competitive salary compensation
401k Retirement Contribution Savings Plan
Salary Range: Starting at $100,000
Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.
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