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About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers—including 95% of the Fortune 100—rely on us to help ensure the protection, recoverability, and compliance of their data. We have a reputation for reliability at scale, which delivers the resilience our customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match our ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets, and 60+ clouds. Learn more at www.veritas.com .

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

About VERITAS

Veritas' vision is to enable organizations to thrive in this new world of digital business.

Did you know that the International Data Corporation (IDC) predicts that data will double every 2 years, reaching 44 zetabytes by 2020? That's more bytes than gallons of water in the ocean and an exponentially growing problem for businesses. Veritas helps organizations harness the power of their data & turn it into actionable insights.

We believe information is everything! Data is an organization's digital currency; a critical business asset that is growing in value. We are the only company that provides a data management platform to address the core challenge of accessing, managing, and analyzing all of their data, no matter where it is, in real time - allowing organizations to truly maximize the value of their data.

Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.

Job Summary

Respond to customer inquiries (voice or email) for an assigned product(s) within a Technical Support Engineer environment. Provide technical support to Veritas customers, partners, and field support staff with varying levels of support maintenance entitlements i.e. entry level, through to premier level entitlements, with focus on diagnosing, troubleshooting, and debugging Veritas software and hardware.

Position provides an opportunity to continuously develop technical skills through learning and supporting a platform that brings together availability, protection, and insights for our customers.

Position requires a motivated, self-starter and self-learner with a customer-first attitude.

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What will you be doing?

• Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Veritas Information Availability Products (Storage Foundation Suite)
• Researches on a wide array of technical subjects such as Operating Systems, Infrastructural Technologies and Veritas Software Products
• Applies specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments
• Effectively communicates procedural and technical issues to internal and externalcustomers/stakeholdersin an enterprise environment
• Participates and possibly leads conference calls with customers and 3rd party Teams/Vendors
• Assesses when it is necessary to engage or escalate to senior resources to resolve complex issues
• Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
• Comfortable working in a shift model
• Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
• Engage in on-going training and departmental development, along with self-learnings
• Works toward becoming subject matter expert in a particular area or areas
• Determines which technical tool(s) and tests are to be used

What skills, experience and education you need as a team member to succeed:

• Graduates / Post Graduates
• 3+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments
• Customer support experience at an enterprise level and corporate environment is desired
• Dealing with customer issues over the telephone on a daily basis using a call tracking system
• Providing feedback to customers on their issues as they are progressed
• Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
• Recreating problems in house and providing evidence where bug fixes are required.
• Accustomed to conducting research to find answers to questions and solutions to problems from various sources
• Understanding of support escalation matrices and leverage the same as required
• Essential Hands on experience across the following core technologies :
• Operating Systems - UNIX (Solaris/AIX/HP-UX), LINUX (RedHat/SuSE)
• Good knowledge of OS administration, Patch & Package Management & OS specific debugging tools.
• Experience with logical volume management (LVM) & Volume Manager concepts.
• SAN/NAS – experience in storage technologies, Storage Topologies, & RAID concepts.
• Multipathing concepts (MPxIO, Powerpath , HDLM)
• Basic knowledge on Core & Crash dump Analysis.
• Performance monitoring & troubleshooting tools.
• Networking Fundamentals: TCP/IP, DNS, DHCP, NFS.

• Working knowledge in one or more of the following technologies :

• Cross platform server environments and Server Hardware

• Knowledge on virtualization technologies: VMWare,Zones/LDOMS,KVM,HACMP
• Disk arrays such as EMC Storage, Hitachi, Sun Storage.
• Knowledge of replication and disaster recovery solutions.
• High Availability Technologies and Clustering concepts.
• Experience in Basic Scripting (Perl & Bash)
• Industry standard certifications : Solaris 10/11, Linux (RedHat/SuSE), IBM AIX, HP-UX
• Exceptional verbal and written communication skills
• Strong analytical and troubleshooting skills
• Proven capability to own, drive and take responsibility
• Ability to multitask, prioritizes, and works well under pressure
• Team Player : Ability to work and collaborate in a Team environment
• Experience of working in a pressurized support environment

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS!

Why Join Us? (https://www.veritas.com/company/careers/why-join-us)

Working at Veritas

At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation.

If impact, innovation and a winning culture are important to you, consider a career at Veritas.

We Embrace Diversity

Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed.

Veritas is an equal opportunity employer

Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.

EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) to find out more.

Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal (https://veritas.service-now.com/hrp) .

Veritas is an equal opportunity employer Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.