Experience Inc. Jobs

Our client in the beverage distribution industry is seeking an Incident Analyst to join their team. As an Incident Analyst, you will be part of the Incident Management team supporting all families of business. The ideal candidate will have excellent communication skills, efficient time management skills, and be able to participate in a 7x24 on-call rotation to manage major incidents, which will align successfully in the organization.

Job Title: Incident Analyst

Location: Rosemont, IL

Pay Range: $50 per hour

What's the Job?

• Participate in a 7x24 on-call rotation to manage major incidents

• Own business impacting events, restoring the environment to normal service operations w/cross-functional partners

• Ensure timely communications and updates are provided to key stakeholders for major incidents

• Drives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completion

• Develops and maintains incident and problem management policies, procedures, processes, and documentation related to incident and problem management tools

What's Needed?

• Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management

• ITILv4 certified or demonstrate knowledge of ITIL best practices

• Excellent communications skills

• Proficient in Microsoft Office Suite, emphasis on Excel and PowerPoint

• 1 - 3 years Incident Management Experience

What's in it for me?

• Opportunity for extension or conversion to FTE

• Chance to work with a leading company in the beverage distribution industry

• Competitive pay rate of $50 per hour

• Opportunity to participate in a 7x24 on-call rotation to manage major incidents

• Chance to work with a diverse range of technologies and groups

If this is a role that interests you and you'd like to learn more, click apply now and Barbara Beil will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.