Experience Inc. Jobs

SUMMARYThe Teller/Member Services Representative is responsible for welcoming our members into the branch and providing friendly, helpful service that promotes financial education while using expert knowledge in deposit, loan, and convenient services products. The incumbent will accurately and efficiently process a variety of financial inquiries, account openings, service requests, transactions and loan applications.ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:1.Provide personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations and deepen relationships2.Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services3.Complete member requests including but not limited to, account openings/closings/maintenance, deposits, withdrawals, loan payments and check cashing4.Handle transactions for members, including but not limited to: check cashing, deposits, withdrawals, transfers, loan payments, money orders and cashier’s checks5.Reconcile cash drawers and the end of the shift6.Track, record, report, and store transactional information and special requests7.Maintain a work area that ensures the safety of all negotiables and confidential records8.Comply with all regulatory requirements (credit union policies and procedures, state and federal banking regulations)9.Manage risk in every transaction and detect fraudulent transactions to prevent losses, by being familiar with internal procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, regulation holds and documentation, robbery procedures, etc.10.Ensure that all member requests are processed accurately and efficiently11.Utilize established guidelines to obtain lending authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings12.Achieve individual goals that support the branch and credit union’s objectives13.Secure the credit union’s assets by handling cash and negotiable instruments in a consistent manner, properly identifying members, and keeping member information confidential 14.Display sound judgement in handling member requests and exceptions, seeking and documenting approvals as needed15.Maintain up-to-date knowledge and adhere to all regulations, policies, procedures, and standards that pertain to the position16.Adhere to high ethical standards, and comply with all internal and external regulations and applicable laws17.Actively work to ensure credit union’s compliance with OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and US Patriot Act18.Partake in compliance and other trainings as directed by management19.Other duties and responsibilities as assigned, pertaining to the positionEDUCATION AND EXPERIENCE:1.High School diploma or GED - associate’s degree preferred2.2 years of banking/credit union experience in a customer service capacity3.1 year lending experience preferredQUALIFICATIONS AND SKILLS:1.Excellent leadership and management skills2.Excellent sales, customer service, and interpersonal skills3.Excellent verbal and written communication skills4.Ability to prioritize tasks, delegating when appropriate5.Must possess excellent organizational skills and attention to detail.6.Must possess the ability to work well under pressure and be capable of working in a tactful, diplomatic and effective manner with members, all levels of credit union personnel, professionals serving the credit union and external auditors and regulators.7.Ability to act with integrity, professionalism, and confidentiality.8.Proficient with MS Office Suite or related software9.Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).WORKING CONDITIONS & PHYSICAL DEMANDS: The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.Office environment2.Must be able to remain in a stationary position 50%-75%3.Occasional kneeling, squatting or bending 4.Must be able to lift up to 15 pounds at times5.Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.6.Constantly operates a computer and other office productivity machinery, such as calculators, copy machine, printer, etc.7.Frequently communicates with customers who have inquiries about our products and services. Must be able to exchange accurate information.