Experience Inc. Jobs

Consumer Loan Support Specialist

Loan Operations

Liberty Lake, Washington

Roseburg, Oregon

Tacoma, Washington

Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

Responsible for monitoring highly complex retail loan servicing workflow, assisting other loan support specialists as needed and keeping leadership informed of department activities within an environment of high work volumes and established deadlines. Works on assignments that are highly complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring advanced knowledge of highly complex retail lending documents, regulations, policies and procedures. Acts independently to determine methods and procedures on new assignments. Acts as a subject matter expert or lead and participate on project team.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.

• Responsible for understanding highly complex retail loan products and documentation, regulation, policy and procedure changes and apply changes to work process.

• Provide subject matter expertise of processes and systems in all aspects of loan production, loan servicing and support activities.

• Responsible for providing outstanding customer service, respond to requests including escalated problems and make recommendations to internal and external customers.

• Analyze and review team metrics to assist Leadership in coordinating and adjusting workflow.

• First point of contact for customer and associate escalations. Prepares formal written customer response communications as required.

• May participate on project teams within division and across departments.

• Collaborates and participates in cross-functional teams across business units to solve issues affecting all aspects of Loan Support activities.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become “Business Bank of Choice”

• May perform other duties as assigned.

About You:

• High school diploma/GED required.

• Associate, Bachelor’s, vocational or technical degree in business, accounting, finance or related field preferred.

• 5+ years of experience in retail loan servicing or equivalent including expertise in handling complex loan packages, regulations, policies and procedures.

• 1+ years lead/supervisory/management experience or equivalent.

• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.

• Possess advanced working knowledge of consumer loans, function/department, regulations, policies and procedures.

• Possess excellent interpersonal, verbal, written communication and leadership skills. Ability to effectively communicate with people at all levels.

• Advanced knowledge and skills in the use of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to troubleshoot and determine best workflow practices.

• Ability to provide technical training to others.

• Ability to trouble shoot and determine best workflow practices.

• Demonstrated critical thinking and decision-making skills with ability to work in a service-oriented environment with high work volumes and deadline.

Job Location(s): Ability to work fully onsite at posted location(s).

24021 E MISSION AVE STE 200Liberty Lake, WA 99019

1740 NW Garden Valley Blvd 2nd FloorRoseburg, OR 97471

2228 South 78th StreetTacoma, WA 98409

Our Benefits:

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is$21.00 - $28.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.