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Data:20 giu 2024

Luogo: 62, IT

Società: MSX INTERNATIONAL

Who we are looking for:

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client.

The team member we are recruiting will be responsible for managing customers in order to:

-process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index;

-handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files.

Duties and Responsibilities:

• Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied;

• Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction;

• Collect and analyze customer needs with a view to continuous improvement of the offered service;

• Manage relations with all internal structures for the resolution of complex problems;

• Manage document verification service;

• Verify the compliance and documentation of financing contract requests;

• Contact the sales network when documents integration is needed;

• Manage all the sales network’s requests on document clarification and integration;

• Manage contract’s settlement;

• Manage contract’s review and verification (updating of personal data and contracts).

  Requirements:

• High School Diploma or bachelor’s degree in Economics;

• Strong relational and organizational attitudes for an effective relationship with customers;

• Teamwork;

• Accuracy and compliance;

• Initiative and independence;

• Excellent verbal and written communication skills;

• Interpersonal skills;

• High level of computer literacy, especially MS Office;

• Language’s skills: Italian, English.

  Working pattern:

• Rome;

• 40h weekly;

• mon/fri.

  What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.

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