Job Information
Centric Business Systems Customer Service / Dispatcher in Rocky Mount, North Carolina
Dispatcher
Department: Administration
Reports To: Call Center Manager
FLSA Status: Full Time / Hourly
Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.
Responsibilities
Take incoming customer requests for service and supplies and inputs data into E-Auto
Prioritizes calls and dispatch information to the appropriate technician in designated area
Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
Process auto replenishment orders for supplies for specific customers
Audit and process delivery schedules daily for next day delivery/removal of equipment
Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
Additional duties as assigned
Job Related Dimensions
Strong communication skills – both verbal and written
Working knowledge of MS Office to include Word, Excel and Outlook
Data entry skills with an attention to detail
Must reflect the highest priority emphasis on customer service and satisfaction
Requires the ability to multi-task in a fast-paced environment
Qualifications
HS Diploma or GED
Physical Demands & Work Environment
Ability to sit at desk for prolonged periods of time.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to lift 20+lbs on occasion.
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