Experience Inc. Jobs

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

In addition to winning the Gold Stevie Award for Employer of the Year in 2023, HUB is honored to be recognized by Forbes as one of America’s Best Large Employers in 2024. HUB also won the Insurance Business America’s 5-Star Diversity, Equity, and Inclusion Award for the past two years. Becoming a part of HUB means that you have the opportunity to thrive in a diverse, entrepreneurial, and fast paced team environment supported by over 19,000 professionals in 600 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

What You Bring:

You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent.

We currently have an opportunity for an Account Manager to join our Private Client Personal Lines team in our Rockville, MD office.

The selected individual will be responsible for servicing assigned personal insurance accounts in accordance with the practices, policies, and procedures of the Company.

Job Responsibilities:

• Manages a book of insurance business, including personal lines accounts for affluent clients, while acting with a degree of independent discretion, autonomy, and decision-making.

• Prepares annual review reports and conducts client meetings to review the insurance program and make appropriate recommendations for improvements.

• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.

• Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates, and coverages.

• Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system.

• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.

• Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues. May handle collections of premiums due.

• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.

• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.

• Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives.

• Other responsibilities as assigned by Manager.

Qualifications:

• Experience servicing personal accounts within an insurance agency.

• Experience servicing large personal lines accounts and affluent clients preferred.

• Thorough knowledge of personal lines coverages and markets.

• Experience and demonstrated proficiency in an insurance Account Management role.

• Excellent oral and written English communications skills.

• Superior customer service and critical thinking skills.

• Demonstrated proficiency with computer systems, including, but not limited to, Microsoft Office and automated agency management systems.

• Ability to work in a team environment.

• High School diploma or equivalent; AA and/or college degree preferred.

• Experience with an electronic agency management system.

• Active Property & Casualty Insurance license.

• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

What We Offer You:

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Mid-Atlantic, Inc:

• Medical, Dental, Vision and Prescription Drug Coverage

• Health Plan Reimbursement Program

• Health Savings Account (HSA)

• 401(k) Savings Plan

• Employee Assistance Program (EAP)

• Comprehensive Wellness Program

• Flexible Spending Accounts (FSAs)

• Life and Disability Plans

• Long-Term Care

• Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!

• Low-Cost Loan Program and Student Loan Resources

• Vacation, Holiday, Sick, and Personal Time Off

• Comprehensive Onboarding

• Continuing Education

• Flexible Work Arrangements

• Dress for Your Day Dress-Code

Employee Resource Groups and Voices of HUB Employee Groups:

All HUB employees have an opportunity to get personally involved in our efforts to be an inclusive company where everyone is heard, valued, respected and everyone can be their authentic selves. An easy way to get involved is to join one of our Employee Resource Groups (ERGs) or one of the Voices of HUB Employee Groups.

Currently we have two ERGs:

• HUB Women Network

• HUB Black Inclusion Network

Our Voices of HUB Groups are:

• Asian Pacific Islander Voices

• Hispanic Voices

• HUB Young Professional Enrichment (HYPE)

• Indigenous Voices

• Pride Voices

• Military Veterans/Military Spouses & Families Voices

Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy:

• Talent – the attraction, recruitment, and hiring of the best diverse talent;

• Culture - creating a culture of Inclusion and Belonging; and

• Community - having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.

*LI-AM

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy (https://hubinternational.jobs/eeo/)

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