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Program Manager – Mobile Crisis Response

Location: Rockford, IL

Position Summary

The Program Manager will oversee assigned staff and ensure compliance to the program’s contractual guidelines.

Hours: 8am - 430pm

Compensation: $60,000 annually

Responsibilities

The Program Manager position may include the following, as well as other duties assigned:

• Provide administration coordination for program contracts while aggressively seeking the growth and expansion in the local market(s) through relationships with key stakeholders.

• Provides clinical coordination for regional services, individual, family and group counseling, and individual supervision of all staff as assigned. Oversees Diagnostic Assessment, treatment plan development, attend treatment team meetings and any other meetings on behalf of the client. Reviews and signs off on all paperwork generated by the Treatment Coordinators and Treatment Advocates.

• Leads clinical team of multi-professionals and trains and supports team members in the region.

• Works with Treatment Coordinators in coordinating services for youth obtained in the community, including mental health, medical, educational, psychological, vocational and social services.

• Assigns advocate services, when authorized, and regularly reviews the progress and status of the youth’s advocate component making adjustments as necessary and appropriate.

• Coordinates and develops curriculum activities.

• Coordinate all intake services, initial paperwork, and documentation.

• Recruit mediator volunteers for the program.

• Assign mediation services, when authorized, and regularly review the progress and status of the case(s).

• Conduct mediation appointments as needed.

• Maintain productivity standards on a monthly basis.

• Makes public appearances and presentations as requested.

• Provides on-call services and works with children, adults and families as necessary or assigned.

• Work collaboratively with other NYAP programs and staff throughout the organization.

• Sign off on all Incident Reports and other required reports as well as submitting the reports for processing according to agency policy.

• Submit weekly reports to the Executive Director.

• Perform all duties in accordance with personnel policies and the program’s fiscal guidelines.

Minimum Qualifications

• Master’s Degree in Social Work or comparable Human Services field from an accredited institution.

• Two years’ direct experience in the field of human services.

• Relevant experience working with individuals being served through the child welfare and/or juvenile justice system.

• Must be knowledgeable of group facilitation/mediation practices and principles

• Training, education, and/or experience related to the following:

• Family facilitation, mediation, and/or conflict resolution

• Strengths based assessment and planning

• Communication and ability to relate to diverse groups and manage interpersonal conflict

Other Skills

• A valid social work license is preferred, but not required.

• Some travel is required

• Must be open and willing to work non-traditional work hours as well as on-call responsibilities

• Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture

• Provide excellent internal and external customer service

• Must possess good verbal, listening, and written communication skills

Driving and Vehicle Requirements

• Valid driver’s license

• Reliable personal transportation

• Good driving record

• Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability

If this describes YOU, please apply today!

www.nyap.org/employment

Who We Are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth, and families.

Working At NYAP

• Competitive salaries and benefits including a 401(k)

• Medical, Dental, and Vision insurance

• 22 days off each year

• 11 paid holidays per year

• Student loan repayment assistance

• Tuition assistance

• Friday Summer hours

• Work anniversary trips

• Mileage reimbursement

• Peace Leave

Benefits listed are for eligible employees as outlined by our benefit policy.

Who we are

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able

to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial

backgrounds.

An Equal Opportunity Employer, including disability/veterans.